LumApps

Account Executive

• Drive new business by owning and exceeding revenue targets through new mid-market accounts across France
• Generate pipeline through outbound outreach, dedicated SDR/BDR teams, and partner channels
• Conduct consultative discovery to identify customer pain points and connect LumApps' AI-powered platform to business outcomes
• Manage full sales cycles from product demonstrations and business case creation through stakeholder alignment, negotiation, and close
• Multi-thread opportunities across HR, Internal Communications, IT, and Digital Transformation stakeholders
• Coordinate with Pre-Sales, Customer Success, Marketing, and Ecosystem Partners
• Maintain CRM hygiene and pipeline management
• Produce accurate monthly and quarterly sales forecasts
• Position LumApps against competing Digital Workplace and HR Tech platforms and point solutions

Account Executive – French Market

• Own a portfolio of strategic enterprise accounts in France
• Build and execute account plans to identify, develop and close new business opportunities
• Prospect proactively across the territory and create pipeline
• Develop relationships with C-level executives and senior business, HR, Internal Communications, IT and Digital stakeholders
• Lead complex, multi-threaded sales cycles involving multiple decision-makers and departments
• Develop business cases and articulate LumApps ROI and strategic value
• Run executive-level discovery, presentations, workshops and negotiations
• Coordinate internal resources across Pre-Sales, Customer Success, Marketing, Product and Partners
• Manage RFP/RFI processes and competitive evaluations
• Navigate competitive situations and position LumApps against Employee Experience, Intranet and Digital Workplace solutions
• Maintain pipeline management, forecasting and CRM discipline
• Build relationships with strategic partners and system integrators
• Identify opportunities to expand from an initial business unit into broader enterprise deployments

Senior Account Executive – French Market

Manager

• Lead and develop a team of support engineers
• Manage day-to-day support operations for the assigned timezone
• Ensure response/resolution SLAs and team OKRs are consistently met
• Oversee ticket management, queue health, escalation processes, and critical incident resolution
• Maintain and optimize support tools and knowledge bases
• Identify and adopt automation solutions such as AI, chatbots, and intelligent routing
• Analyze customer feedback (NPS/CSAT) and support trends
• Partner with Product, Professional Services, and Customer Experience teams
• Coordinate shift scheduling, handovers, team rotations, on-call, and holiday coverage
• Share market insights, customer needs, and operational performance metrics with internal stakeholders

Support Manager

Product Designer

• Manage a team of 8 product designers embedded in product tribes
• Own, author, maintain, and implement the vision for AI-native experiences in the Employee Hub
• Define experience principles and reference experiences for desk and frontline workers across web and mobile
• Build the AI-native experience vision with the AI tribe that owns agent behavior and quality bars
• Conduct 1:1s, career development, objective setting, evaluations, and calibration
• Create individualized career paths for each designer
• Lead the team through the AI transformation
• Challenge design delivery against the AI-native vision
• Drive adoption of AI in daily design work and develop related skills
• Help designers carry topics end to end from discovery and framing to shipped experiences
• Report to the Head of Design

Account Executive – French Market

Senior Account Executive – French Market

Support Manager

Senior Design Manager