Customer Support Engineer

LumApps

. Respond to customer requests accurately and diligently via email or ticket .

Posted 10/27/2026full-timeTassin-la-Demi-Lune • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while effectively managing customer requests and technical issues. Proficient in both French and English, with a focus on empathy and clear communication to enhance customer support experiences.

Highest-signal resume keywords

Fluent French (C2)Fluent English (B2)REST API KnowledgeOrganizational SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonTechnical Issue DiagnosisProduct TestingAutomation SolutionsDatabase Management

Soft Skills

Attention to DetailEmpathyClear Written ExpressionTeam SpiritProven Autonomy

Tools & Technologies

Gsuite

Industry Keywords

Customer SupportTechnical SupportOn-Call ShiftsPublic Holiday WorkFirst-Contact Resolution

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Respond to customer requests accurately and diligently via email or ticket
Organize and conduct remote sessions to diagnose and identify product defects
Identify customer needs and help customers understand and use platform features
Test, locate, and reproduce product issues across multiple product features
Prioritize and manage multiple requests in parallel
Escalate requests that cannot be handled by Support to the appropriate teams
Follow up with Premium Support customers as a privileged point of contact
Identify and adopt AI, chatbot, and intelligent-routing automation solutions
Reduce manual tasks and improve first-contact resolution
Follow up with customers to ensure technical requests are handled
Update internal databases with technical issues and use cases
Manage internal projects to improve Support
Participate in rotating on-call shifts
Work on public holidays in rotation

Requirements

What you’ll need

Organizational skills and attention to detail
Good interpersonal skills
Impeccable spelling
Clear and structured written expression
Strong empathy for understanding and responding to customers’ technical questions and problems
Proven autonomy
Team spirit
Fluent French (C2), written and spoken
Fluent English (B2), written and spoken
Knowledge of Gsuite/ solutions would be a plus
Knowledge of Python would be a plus
REST API knowledge
Ability to participate in rotating on-call shifts
Ability to work on public holidays in rotation

Benefits

Comp & perks

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes
Supportive parental leave and family moments
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment of your choice
French & English lessons
Professional development
Access to Leeto CSE
Continuous training
Hundreds of training courses
Comprehensive onboarding, organized in-person or 100% digital
Technical challenges and freedom to innovate
Work on a high-growth product
Knowledge sharing with passionate experts