Junior Customer Success Manager

LumApps

. Own and manage a portfolio of mostly SMB customers .

Posted 11/5/2026full-timeRemote • GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within a SaaS environment, focusing on customer engagement, retention, and value realization. Proficient in managing customer portfolios, developing success plans, and utilizing data-driven insights to enhance customer outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS Business DriversData Analysis and InsightsFluent in German and EnglishProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementKey Performance IndicatorsChange ManagementDiscovery TechniquesSaaS IntegrationsWorkshop FacilitationTechnical Understanding of SaaSAccount ManagementSolution-Oriented ApproachProduct Adoption Strategies

Soft Skills

Clear CommunicationActive ListeningEmpathyCuriosityResourcefulness

Tools & Technologies

LumAppsBeekeeperAI Tools

Industry Keywords

Customer OutcomesRetentionExpansion OpportunitiesStakeholder EngagementStrategic Goals

About the role

Key responsibilities & impact

Own and manage a portfolio of mostly SMB customers
Partner with customers to understand strategic goals, priorities, and desired business outcomes
Build and execute success plans and key performance indicators with customers
Manage customers post-implementation
Grow product adoption and ensure retention, expansion, and customer success
Use customer data to prioritize accounts and proactively address issues
Engage with VPs, Directors, and stakeholders across Communications, HR, IT, Operations, and Frontline functions
Work with Account Managers to develop joint customer success plans and identify expansion opportunities
Collaborate with Sales, Product, Engineering, Marketing, and Operations to address customer needs
Show customers how to derive more value from LumApps and Beekeeper products

Requirements

What you’ll need

Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment is a strong plus
Curiosity and willingness to continuously learn
Ability to ask sharp questions and identify root causes
Clear communication and active listening skills
Ability to explain complex concepts simply and translate data into actionable insights
Empathy and ability to navigate difficult situations and set expectations clearly and respectfully
Understanding of SaaS business drivers, customer outcomes, value, and ROI
Proactive, hands-on, solution-oriented approach
Ability to drive adoption, retention, and customer outcomes
Strong organization and planning skills
Ability to manage a customer portfolio and prioritize time effectively
Resourcefulness, including first experience using AI tools to accelerate work
Fluent in German and English is a must
Experience in change and project management is a bonus
Experience with discovery and questioning techniques is a bonus
Basic technical understanding of SaaS landscape and integrations/APIs is a bonus
Experience conducting in-person or online workshops is a bonus

Benefits

Comp & perks

State-of-the-art technology and customer success playbooks
Inclusive environment committed to diversity
Opportunity to learn from customers across many industries
Opportunity to work with LumApps and Beekeeper products
Collaboration with cross-functional teams and access to internal experts, documentation, and tools