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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in insurance compliance operations and commercial loan servicing, with a strong focus on risk management, process improvement, and team leadership. Proven ability to develop scalable policies and procedures while ensuring adherence to investor guidelines and regulatory standards.
Highest-signal resume keywords
Insurance Compliance ManagementCommercial Loan Servicing ExpertiseLeadership and Team DevelopmentRisk Assessment and MitigationProcess Improvement and Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Coverage ExpertiseKPI Establishment and MonitoringAudit Preparation and ResponsePortfolio Risk ManagementPolicy DevelopmentUser Acceptance TestingPerformance Metrics ManagementRegulatory Review ExperienceLoan Requirement ManagementDefect Tracking
Soft Skills
Exceptional Communication SkillsStrong Organizational SkillsAnalytical Problem-SolvingHigh Emotional IntelligenceCross-Functional Collaboration
Tools & Technologies
Microsoft OfficeInsurance Tracking PlatformsServicing Systems
Industry Keywords
Fannie MaeFreddie MacFHA/HUDCommercial InsuranceLoan ServicingPortfolio RiskCompliance StrategyMarket Conditions
About the role
Key responsibilities & impact- Lead insurance compliance operations across a commercial loan servicing portfolio
- Manage workloads, align resources, and ensure delivery against SLAs and performance metrics
- Establish and monitor KPIs, quality-control frameworks, and reporting mechanisms
- Delegate effectively and empower direct reports with direction, accountability, and support
- Oversee portfolio risk management, non-compliance resolution, and escalation management
- Lead lender and investor audits, including preparation, response, and remediation
- Manage insurance compliance processes for specialized portfolios and investor-specific requirements
- Serve as subject matter expert on insurance coverage requirements, servicing standards, and market conditions
- Develop policies, procedures, and operating models for scalability and efficiency
- Lead process improvements, technology enhancements, and automation initiatives with IT and product teams
- Conduct new-hire training and ongoing team development
- Coach, mentor, and manage performance of direct reports
- Maintain regular communication with team members for alignment and issue resolution
- Partner with servicing, asset management, risk, and legal stakeholders
- Translate operational challenges into strategic risk-reduction and workflow solutions
- Contribute to departmental and enterprise-wide strategic initiatives
- Develop testing plans for system enhancements, including requirements, defect tracking, and user acceptance testing
- Execute lender-placed insurance and remediation strategies
- Manage pre-securitized and investor-specific loan requirements and reporting
- Perform additional duties and lead special projects as assigned
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience required
- 6–10 years of experience in commercial insurance, loan servicing, or a related field
- Advanced subject matter expertise in Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake insurance coverages
- Deep understanding of commercial loan servicing insurance requirements and investor guidelines, including Fannie Mae, Freddie Mac, and FHA/HUD
- Ability to independently assess and mitigate portfolio risk
- Leadership experience managing teams and developing talent, including coaching and performance management
- Understanding of insurance market conditions and their impact on portfolio risk and compliance strategy
- Experience leading audits, regulatory reviews, and remediation efforts
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Familiarity with servicing systems and insurance tracking platforms
- Strong organizational, analytical, and problem-solving skills
- Exceptional communication and presentation skills
- Strategic mindset and ability to drive process improvement, operational efficiency, and scalable solutions
- High emotional intelligence, self-awareness, and leadership presence
- Ability to anticipate business needs and implement forward-looking solutions
- Strong cross-functional collaboration skills
- Commitment to confidentiality and sound judgment
- Ability to travel up to 10%
Benefits
Comp & perks- Cash bonuses
- Long term incentives
- Health insurance
- Accident and life insurance
- Retirement benefits
- Competitive vacation policy
- Floating personal holidays
- Extensive leave options
- Annual observed holidays
- Infertility coverage
- Adoption support
- Child and elder care
- Fully paid maternity leave
- Generous parental leave benefits
- Hybrid working model