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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of commercial insurance compliance, including Property, General Liability, Auto, and specialized coverages, while effectively managing vendor relationships and leading remediation efforts. Proven ability to mentor team members and implement process improvements in a fast-paced environment.
Highest-signal resume keywords
Commercial Insurance ComplianceRisk AssessmentVendor Relationship ManagementTeam MentoringMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Policy Compliance ReviewQuality Assurance ReviewProcess ImprovementLender-Placed Insurance ExecutionReporting and Deliverables Management
Soft Skills
Analytical Problem-SolvingEffective CommunicationLeadershipCollaborationEmotional Intelligence
Tools & Technologies
Servicing PlatformsInsurance Tracking Systems
Industry Keywords
Fannie Mae GuidelinesFreddie Mac GuidelinesFHA/HUD ComplianceLoan ServicingInsurance Coverages
About the role
Key responsibilities & impact- Oversee complex insurance compliance activities across a commercial loan servicing portfolio
- Perform complex insurance policy compliance reviews and assess risk exposure
- Conduct quality assurance reviews of team and vendor work
- Lead remediation of non-compliant insurance items with borrowers, brokers, and agents
- Manage vendor relationships and workflow coordination
- Monitor and prioritize workloads to meet deadlines and renewal timelines
- Escalate high-risk compliance issues with recommendations for resolution
- Serve as a subject matter expert on insurance requirements and investor-specific guidelines
- Draft and review waiver and exception requests
- Develop, maintain, and enhance policies, procedures, and team resources
- Train, coach, and mentor junior team members
- Contribute to departmental initiatives, cross-functional projects, and industry committees
- Identify and implement process improvements
- Support audit readiness, documentation, data sampling, and audit responses
- Execute lender-placed insurance and remediation strategies
- Manage specialized loan portfolios and required reporting and deliverables
- Perform additional duties and strategic projects as assigned
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience preferred
- 4–6 years of experience in commercial insurance, loan servicing, or a related field
- Advanced knowledge of Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake insurance coverages
- Strong understanding of commercial servicing insurance requirements and investor guidelines, including Fannie Mae, Freddie Mac, and FHA/HUD
- Ability to independently assess risk, identify compliance gaps, and drive remediation with minimal oversight
- Experience mentoring or training team members and contributing to team performance development
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Familiarity with servicing platforms and insurance tracking systems
- Ability to manage high-volume, deadline-driven workloads
- Strong analytical and problem-solving capabilities with attention to detail and accuracy
- Effective written and verbal communication skills
- Leadership, collaboration, and interpersonal effectiveness across cross-functional teams
- Ability to maintain confidentiality and exercise sound judgment
- Adaptability and resilience in a fast-paced, evolving environment
- Emotional intelligence and ability to influence outcomes while maintaining working relationships
- Solution-oriented mindset focused on continuous improvement and operational efficiency
- Ability to travel 10%
Benefits
Comp & perks- Competitive vacation policy
- Floating personal holidays
- Extensive leave options
- Annual observed holidays
- Infertility coverage
- Adoption support
- Child and elder care
- Fully paid maternity leave
- Generous parental leave benefits
- Hybrid working model