Customer Success Manager

Lumiform

. Manage your own book of business consisting of well-known enterprise customers .

Posted 11/7/2026full-timeBerlin • GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Customer Success and Account Management, with a strong focus on increasing Net Revenue Retention and driving strategic customer development. Proficient in German and English, capable of leading conversations with stakeholders and facilitating software adoption through effective training and workshops.

Highest-signal resume keywords

B2B Customer SuccessAccount ManagementSaaS ExperienceGerman Language Proficiency (C2)Strong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Net Revenue RetentionCustomer Portfolio ManagementStrategic Account ReviewsCustomer Feedback ConsolidationTechnical Concept Explanation

Soft Skills

Commercial AcumenDe-escalation SkillsTeamworkStrategic MindsetProblem Solving

Industry Keywords

Enterprise CustomersSaaS EnvironmentStakeholder RelationshipsWorkshopsTraining Sessions

About the role

Key responsibilities & impact

Manage your own book of business consisting of well-known enterprise customers
Proactively drive the strategic development of the customer portfolio
Increase Net Revenue Retention through renewals and expansion
Identify additional use cases, locations, and buying centers
Build relationships with relevant stakeholders and conduct strategic account reviews
De-escalate critical situations and prevent churn
Onboard and activate new teams
Lead workshops and training sessions to support optimal software adoption
Systematically consolidate customer feedback for the product team
Work closely with Sales, Marketing, and Product

Requirements

What you’ll need

German language proficiency at C2 level
Fluent, business-level English, both written and spoken
1–2 years of experience in B2B Customer Success, Account Management, or Sales
Ideally, experience in a SaaS environment
Strong commercial acumen and the ability to identify expansion and growth opportunities
Ability to de-escalate and confidently resolve critical situations
Strong communication skills and the ability to independently lead conversations with decision-makers
Understanding of technical concepts and the ability to explain them clearly
Strategic, forward-thinking mindset and enthusiasm for teamwork

Benefits

Comp & perks

Variable compensation with a share of revenue generated by expanding the portfolio into new buying centers
Annual learning budget of €500
Monthly €50 taxable benefit or Urban Sports Club membership
Free refreshments: coffee, tea, spritzers, fresh fruit, beer, and wine
Flexible working hours
Home-office options
International team with flat hierarchies and an open feedback culture
Modern office in the heart of Berlin-Mitte
Your own existing customer portfolio with a clear path toward larger, more strategic accounts