Lumiform

Account Manager

• Independently manage and strategically develop a portfolio of high-profile enterprise customers
• Proactively manage and grow your own book of business
• Increase Net Revenue Retention through renewals and expansion into additional use cases, locations, and buying centers
• Build relationships with relevant decision-maker-level stakeholders
• Conduct strategic account reviews and serve as a trusted advisor
• Identify risks early, lead challenging conversations, and prevent churn
• Onboard and activate new teams
• Lead workshops and customer training sessions
• Systematically consolidate customer feedback for the Product team
• Work closely with Sales, Marketing, and Product

Junior Account Manager

Content Marketing Manager

• Own assigned topic areas and content clusters
• Build expertise through primary sources, customer demos and conversations with sales and success teams
• Understand Lumiform's product and adapt it to specific use cases and competitor comparisons
• Develop benchmark reports and original research by defining angles, selecting data and measuring relevant topics
• Research internal and external data and produce academically rigorous reports
• Collaborate with marketing managers to distribute research to relevant audiences
• Write app-use pages for specific industry use cases, including HACCP, fire safety and vehicle inspections
• Write listicles, competitor comparison pages and best-alternative pages
• Write customer stories based on real interviews, newsletters and other marketing materials
• Publish and manage content in WordPress
• Apply SEO and AEO fundamentals
• Improve existing content for quality, relevance, structure and performance
• Convert data from demos and customer calls into FAQs and on-page answers