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About the role
Key responsibilities & impact- Independently manage and strategically develop a portfolio of high-profile enterprise customers
- Proactively manage and grow your own book of business
- Increase Net Revenue Retention through renewals and expansion into additional use cases, locations, and buying centers
- Build relationships with relevant decision-maker-level stakeholders
- Conduct strategic account reviews and serve as a trusted advisor
- Identify risks early, lead challenging conversations, and prevent churn
- Onboard and activate new teams
- Lead workshops and customer training sessions
- Systematically consolidate customer feedback for the Product team
- Work closely with Sales, Marketing, and Product
Requirements
What you’ll need- Native-level German proficiency
- Business-fluent English, both written and spoken
- 1–2 years of experience in B2B Customer Success, Account Management, or Sales
- Ideally, experience in a SaaS environment
- Strong commercial acumen, with the ability to identify and actively pursue expansion and growth opportunities
- Ability to de-escalate situations and confidently resolve critical issues
- Strong communication skills
- Ability to independently lead conversations, including with decision-makers
- Understanding of technical concepts and the ability to explain them clearly
- Strategic, forward-thinking, and collaborative approach to work
Benefits
Comp & perks- Variable compensation with revenue sharing for horizontal expansion of the portfolio
- International customer base and the opportunity to work with strong enterprise brands
- A product with a genuine purpose
- Modern office in the heart of Berlin-Mitte
- Annual learning budget of €500
- Monthly €50 fringe benefit or Urban Sports Club membership
- Complimentary refreshments: coffee, tea, spritzers, fresh fruit, and beer or wine
- Flexible working hours and work-from-home options
- International team with flat hierarchies and open feedback
- Significant responsibility and opportunities to progress to larger, more strategic accounts