Junior Account Manager

Lumiform

. Manage and strategically develop your own book of business consisting of well-known enterprise customers .

Posted 10/6/2026full-timeBerlin • GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Customer Success and Account Management, with a strong focus on driving renewals, increasing Net Revenue Retention, and identifying expansion opportunities. Proficient in managing enterprise customer relationships and effectively communicating technical concepts to decision-makers.

Highest-signal resume keywords

B2B Customer SuccessAccount ManagementSaaS ExperienceNative-Level GermanExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Net Revenue RetentionExpansion OpportunitiesCustomer OnboardingActivation InitiativesStrategic Account Reviews

Soft Skills

Commercial AcumenDe-Escalation SkillsProblem-SolvingTeam CollaborationStrategic Mindset

Industry Keywords

Enterprise CustomersDecision-Maker RelationshipsCustomer FeedbackSales CollaborationWorkshops

About the role

Key responsibilities & impact

Manage and strategically develop your own book of business consisting of well-known enterprise customers
Drive renewals and increase Net Revenue Retention across the portfolio
Identify and pursue expansion opportunities through additional use cases, locations, and new buying centers
Build relationships with relevant decision-maker-level stakeholders
Lead strategic account reviews and act as a trusted advisor
Identify risks early, lead critical conversations, and prevent churn
Onboard new teams, deliver activation initiatives, and lead workshops
Share structured customer feedback with the product team
Collaborate closely with Sales, Marketing, and Product

Requirements

What you’ll need

Native-level German
Fluent written and spoken English
1–2 years of experience in B2B Customer Success, Account Management, or Sales
Ideally, experience in a SaaS environment
Strong commercial acumen, with the ability to identify and actively pursue expansion and growth opportunities
Ability to de-escalate situations and develop confident solutions in critical situations
Excellent communication skills and the ability to independently lead conversations with decision-makers
Ability to understand technical concepts and explain them clearly
Strategic and forward-thinking mindset
Willingness to work as part of a team

Benefits

Comp & perks

Variable compensation with revenue sharing for horizontal expansion
International customer base and the opportunity to work with enterprise brands
A product with a meaningful purpose
Modern office in the heart of Berlin-Mitte
€500 annual learning budget
€50 monthly benefit allowance or Urban Sports Club membership
Complimentary refreshments: coffee, tea, spritzers, fresh fruit, and beer or wine
Flexible working hours
Remote work options
International team with flat hierarchies and open feedback
High level of ownership