Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Luminor Group

Customer Service Officer

Luminor Group

. Assist Relationship Managers with administrative tasks as part of the customer team .

Posted 10/18/2026full-timeRiga • LatviaMid-LevelSenior💰 €1,500 - €2,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and relationship management within the banking sector, with a strong focus on compliance procedures such as KYC and AML. Proficient in maintaining customer information and facilitating effective communication in both Latvian and English.

Highest-signal resume keywords
Customer Support ExperienceRelationship ManagementKYC ProceduresAML ComplianceFluent Latvian

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Banking OperationsCustomer Servicing ProcessesLegal Documentation PreparationCredit Memo PreparationDatabase Management
Soft Skills
Strong Customer FocusExcellent Communication SkillsCollaboration Skills
Industry Keywords
Corporate Banking ProductsCompliance PolicyCustomer MeetingsCustomer Information Management

About the role

Key responsibilities & impact
  • Assist Relationship Managers with administrative tasks as part of the customer team
  • Advise customers on daily banking matters
  • Establish and maintain Know Your Customer (KYC), Anti-Money Laundering (AML), and Compliance Policy procedures
  • Prepare service offers, legal documentation, and correspondence
  • Compile information about existing and potential customers
  • Maintain updated customer information in files and databases
  • Prepare standard credit memo forms
  • Ensure a smooth disbursement process
  • Support planning and execution of customer meetings with current and potential customers
  • Develop relationships with company representatives to handle daily customer contacts, assignments, and needs
  • Handle customer and other-party requests when the Relationship Manager is absent

Requirements

What you’ll need
  • Previous experience in customer support, relationship management, banking operations, or a similar client-facing role
  • Understanding of corporate banking products, services, and customer servicing processes
  • Strong customer focus with the ability to build and maintain professional relationships
  • Excellent communication and collaboration skills with clients and internal stakeholders
  • Fluent Latvian in spoken and written communication
  • Advanced English in spoken and written communication
  • Candidate primarily already located within the Baltics
  • CV in English and PDF format

Benefits

Comp & perks
  • Flexible working hours
  • Hybrid work
  • Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
  • International teams
  • Additional weeks of vacation for employees with 1 year or more of service
  • Additional days off for volunteering purposes
  • 30 fully paid calendar days for military training every year
  • Health insurance after the first 3 months in all three Baltic states
  • Health days in case of absence due to sickness without a doctor's note
  • Wellbeing tools and resources
  • Internal and external training programs
  • LinkedIn Learning
  • Workshops
  • Conferences
  • Online training
  • Special offers and pricing for Luminor products and services