Luminor Group

Financial Crime

• Conduct account and customer reviews according to internal procedures using bank systems, public databases, and official registers
• Report identified financial crime risks to the appropriate bank unit
• Prepare customer due diligence reports and recommendations for customer risk management
• Deliver training to colleagues and support specialists with complex cases
• Support the Team Lead in organizing daily operations, team coordination, decision implementation, and process continuity
• Communicate remotely with customers via email and online banking to obtain KYC updates and transaction explanations
• Enter and manage received information in banking systems
• Perform quality checks on CDD, EDD, and OEDD cases and communicate results to stakeholders
• Conduct periodic customer and account reviews for compliance
• Communicate with Relationship Managers about customers and account activities
• Document investigation findings and provide recommendations to other company departments

Senior AML Specialist – EDD Operations

Designer

• Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels
• Transform and unify existing local processes into pan-Baltic processes
• Design and implement unified working principles for retail customer-facing units
• Define competencies required for retail customer-facing employees and design training programs
• Create training programs or provide input for existing programs based on sales or service process priorities
• Troubleshoot root causes of customer or employee issues and identify improvement actions
• Improve customer and employee experiences and process efficiency
• Implement findings from lean methodologies in processes
• Maintain agile cross-functional cooperation with other units
• Prepare and provide process descriptions, guidelines, and documentation
• Develop business cases for retail process and optimization initiatives

Process Designer

• Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels
• Transform and unify existing local processes into pan-Baltic processes
• Design and implement unified working principles for retail customer-facing units
• Define competencies required for retail customer-facing employees and design training programs
• Create training programs or provide input for existing programs based on sales or service process priorities
• Troubleshoot root causes of customer or employee issues
• Identify actions to improve customer and employee experiences and process efficiency
• Implement findings from lean methodologies in processes
• Maintain agile cross-functional cooperation with other units
• Prepare and provide process descriptions, guidelines, and documentation
• Develop business cases for retail process and optimization initiatives

• Support the Head of AFC Operations
• Drive change initiatives and operational excellence across Anti-Financial Crime functions
• Standardize and improve AML, KYC, Sanctions, and Fraud operations
• Design, implement, and continuously improve the AFC performance management framework
• Partner with AFC leadership to identify improvement opportunities and provide analysis, recommendations, and decision options
• Drive automation, AI, and digitalization initiatives
• Ensure compliance with regulatory requirements and embed risk appetite frameworks into AFC processes
• Manage up to five AFC Analysts and AI Developers
• Monitor AFC anti-financial-crime KPIs/KRIs and support governance frameworks
• Work with compliance and audit teams
• Prepare executive-level reports
• Represent the Head of AFC Operations when needed

Anti Financial Crime Operations Lead

• Support the Head of AFC Operations
• Drive change initiatives and operational excellence across Anti-Financial Crime functions
• Standardize and improve AML, KYC, Sanctions, and Fraud operations
• Design, implement, and continuously improve the AFC performance management framework
• Partner with AFC leadership to identify improvement opportunities and provide analysis, recommendations, and options
• Drive automation, AI, and digitalization initiatives
• Ensure compliance with regulatory requirements and embed risk appetite frameworks into AFC processes
• Manage and empower a team of up to 5 AFC Analysts and AI Developers
• Monitor AFC KPIs/KRIs and support governance frameworks
• Work with compliance and audit teams
• Prepare executive-level reports
• Represent the Head of AFC Operations when needed

• Support the Head of AFC Operations
• Drive change initiatives and operational excellence across Anti-Financial Crime functions
• Standardize and improve AML, KYC, Sanctions, and Fraud operations
• Design, implement, and continuously improve the AFC performance management framework
• Identify improvement opportunities and provide analysis, recommendations, and decision options
• Drive automation, AI, and digitalization initiatives
• Ensure compliance with regulatory requirements and embed risk appetite frameworks into AFC processes
• Manage and empower up to five AFC Analysts and AI Developers
• Monitor anti-financial-crime KPIs/KRIs and support governance frameworks
• Collaborate with compliance and audit teams
• Prepare executive-level reports and represent the Head of AFC Operations when needed

Full-stack Engineer

• Lead the development of solutions covering the full document lifecycle: document generation, capturing, archiving, and signing
• Provide technical leadership in designing, developing, and implementing banking and fintech solutions
• Ensure architectural best practices and technology standards for secure, scalable, high-performing financial products
• Collaborate with business stakeholders to align technology solutions with strategic goals
• Lead code reviews, technical discussions, and mentoring sessions
• Explore emerging technologies such as AI/ML and cloud-native architectures
• Establish and lead Communities of Practice in Software Engineering, QA & Test Automation, DevOps, and Cloud
• Develop frameworks, guidelines, and accelerators for engineering excellence
• Promote automation, CI/CD pipelines, and cloud-native adoption
• Engage with internal and external technology communities
• Optimize deployment pipelines
• Embed shift-left testing practices into the software development lifecycle
• Interact with IT teams and suppliers in a pan-Baltic agile environment

Tech Lead, Java

• Implement and maintain document management, generation, archiving, and signing solutions
• Work on API-driven architectures, microservices, and cloud-native applications
• Optimize and maintain software solutions aligned with IT standards and requirements
• Liaise with software product suppliers regarding product roadmaps and operational topics
• Coordinate IT services security hardening and vulnerability management
• Collaborate with cross-functional teams to resolve issues and improve system functionality
• Develop best practices and standards
• Participate in the full software development lifecycle, including testing and deployment
• Support team members and share knowledge within the organization
• Analyze business requirements and perform system analysis
• Create and maintain technical documentation
• Stay current with industry trends and technologies

Senior Software Engineer, Java

Customer Support

• Ensure exceptional customer service by evaluating customer interactions across multiple channels
• Refine and enhance the quality assurance program
• Identify improvements to evaluation forms and the evaluation process
• Collect and analyze conversation quality, customer satisfaction, and performance data
• Identify trends and improvement opportunities
• Create training materials, presentations, and development resources
• Provide constructive feedback and coaching to managers and team leads based on call evaluations
• Explore and develop AI-driven solutions to optimize quality assessments
• Collaborate with cross-functional teams, managers, and training professionals to align quality standards and procedures

Quality Manager – Customer Experience Team

• Implement and maintain modern document management, generation, archiving, and signing solutions
• Work on API-driven architectures, microservices, and cloud-native applications
• Optimize and maintain software solutions aligned with relevant IT standards and requirements
• Liaise with software product suppliers regarding product roadmaps and operational topics
• Coordinate IT services security hardening and vulnerability management
• Collaborate with cross-functional teams to resolve issues, improve system functionality, and develop best practices and standards
• Participate in the full software development lifecycle, including testing and deployment
• Support team members and share knowledge within the organization
• Analyze business requirements and perform system analysis
• Create and maintain technical documentation
• Stay up-to-date with industry trends and technologies

• Implement and maintain document management, generation, archiving, and signing solutions
• Work on API-driven architectures, microservices, and cloud-native applications
• Optimize and maintain software solutions according to relevant IT standards and requirements
• Liaise with software product suppliers about product roadmaps and operational topics
• Coordinate IT Services security hardening and vulnerability management
• Collaborate with cross-functional teams to resolve issues, improve functionality, and develop best practices and standards
• Participate in the full software development lifecycle, including testing and deployment
• Support team members and share knowledge within the organization
• Analyze business requirements and perform system analysis
• Create and maintain technical documentation
• Stay current with industry trends and technologies
• Interact with pan-Baltic stakeholders, other IT teams, and suppliers in an agile environment

• Lead development of innovative solutions covering the full document lifecycle: document generation, capturing, archiving, and signing
• Provide technical leadership in designing, developing, and implementing banking and fintech solutions
• Ensure architectural best practices and technology standards for secure, scalable, high-performing financial products
• Collaborate with business stakeholders to align technology solutions with strategic goals
• Lead code reviews, technical discussions, and mentoring sessions
• Explore emerging technologies such as AI/ML and cloud-native architectures
• Establish and lead Communities of Practice for Software Engineering, QA & Test Automation, DevOps, and Cloud
• Develop and maintain engineering frameworks, guidelines, and accelerators
• Promote automation, CI/CD pipelines, and cloud-native adoption
• Engage with internal and external technology communities
• Optimize deployment pipelines for faster time-to-market and operational excellence
• Embed shift-left testing practices into the software development lifecycle
• Interact with IT teams and suppliers in a pan-Baltic agile environment

• Lead development of innovative solutions for the full document lifecycle: document generation, capturing, archiving, and signing
• Provide technical leadership in designing, developing, and implementing banking and fintech solutions
• Ensure architectural best practices and technology standards for secure, scalable, high-performing financial products
• Collaborate with business stakeholders to align technology solutions with strategic goals
• Lead code reviews, technical discussions, and mentoring sessions
• Explore emerging technologies such as AI/ML and cloud-native architectures
• Establish and lead Communities of Practice in Software Engineering, QA & Test Automation, DevOps, and Cloud
• Develop and maintain frameworks, guidelines, and accelerators for engineering excellence
• Promote automation, CI/CD pipelines, and cloud-native adoption
• Engage with internal and external technology communities
• Optimize deployment pipelines for faster time-to-market and operational excellence
• Embed shift-left testing practices into the software development lifecycle
• Interact with IT teams and suppliers in a pan-Baltic agile environment

Manager

• Define and own the vision, strategy, roadmap, priorities, and overall performance of the unit’s products, services, systems, and end-to-end business processes
• Own the Area’s budget, resource allocation, financial cost-side performance, and delivery targets
• Ensure data product ownership in accordance with the Data Management strategy
• Ensure data availability for regulatory and business reporting
• Drive product and service development based on customer needs, regulatory requirements, market trends, digital opportunities, and strategic innovation objectives
• Ensure effective risk management, regulatory compliance, operational resilience, governance, documentation, data ownership, and audit readiness
• Lead, coach, and develop the Cards Unit team across the Baltics
• Set clear expectations and foster a positive, accountable, high-performing team culture
• Build cross-functional and cross-border cooperation
• Represent the cards area with senior management, partners, regulators, financial associations, and governmental institutions

Senior AML Specialist – EDD Operations

Process Designer

Process Designer

Process Designer

Anti Financial Crime Operations Lead

Anti Financial Crime Operations Lead

Anti Financial Crime Operations Lead

Tech Lead, Java

Senior Software Engineer, Java

Quality Manager – Customer Experience Team

Senior Software Engineer, Java

Senior Software Engineer, Java

Tech Lead, Java

Tech Lead, Java

Cards Unit Manager – Retail Banking