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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Latvian, with a focus on assisting advisors and managing customer documents. Exhibits flexibility, cooperation, and a commitment to self-development while contributing to team performance and organizational goals.
Highest-signal resume keywords
Fluent English CommunicationFluent Latvian CommunicationDocument ManagementCustomer AssistanceTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document PreparationMortgage Document ManagementContract ManagementApplication ManagementDisbursement Process Assistance
Soft Skills
Self-DevelopmentFlexibilityCooperationCommunicationResponsibility
Industry Keywords
Bank ProductsCredit AdministrationLuminor ValuesCustomer ServiceBaltics
About the role
Key responsibilities & impact- Provide assistance to advisors
- Perform technical work in managing primary customer documents for the sale of credits and other bank/partner products and services
- Help prepare mortgage documents, contracts, and other documents
- Assist with the disbursement process
- Communicate with credit administrators, notaries, lawyers, and other bank specialists regarding products and services
- Plan and implement personal tasks in a timely manner according to quality standards, budgets, and Luminor values
- Cooperate proactively and responsibly to contribute to department and organizational results
- Develop professional competencies and provide insights and constructive feedback
- Manage applications, prioritize Luminor bank customers according to agreed rules, and distribute applications to advisors
- Contribute to team and company performance through effective collaboration and commitment
Requirements
What you’ll need- Fluent English required in spoken and written communication
- Fluent Latvian required in spoken and written communication
- Self-development skills
- Flexibility and willingness to change
- Cooperation skills
- Communication skills
- Willingness to take responsibility
- Candidate primarily already located within the Baltics
- CV in English and PDF format
Benefits
Comp & perks- Flexible working hours
- Hybrid work
- Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK for up to 90 days per year
- International teams
- Additional weeks of vacation for employees who have been in the company for 1 year or more
- Additional days off for volunteering purposes
- 30 fully paid calendar days for military training every year
- Health insurance after the first 3 months in all three Baltic states
- Health days in case of absence due to sickness without a doctor's note
- Access to wellbeing tools and resources
- Internal and external training programs
- LinkedIn Learning
- Workshops
- Conferences
- Online training
- Special offers and pricing for Luminor products and services