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Process Designer
Luminor Group. Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels .
About the role
Key responsibilities & impact- Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels
- Transform and unify existing local processes into pan-Baltic processes
- Design and implement unified working principles for retail customer-facing units
- Define competencies required for retail customer-facing employees and design training programs
- Create training programs or provide input for existing programs based on sales or service process priorities
- Troubleshoot root causes of customer or employee issues
- Identify actions to improve customer and employee experiences and process efficiency
- Implement findings from lean methodologies in processes
- Maintain agile cross-functional cooperation with other units
- Prepare and provide process descriptions, guidelines, and documentation
- Develop business cases for retail process and optimization initiatives
Requirements
What you’ll need- Proven experience in gathering, analyzing, and structuring business and technical requirements in written form
- Strong ability to present complex content clearly to technical and non-technical stakeholders, verbally and in writing
- Deep understanding of the banking industry across the Baltic countries
- Advanced proficiency with banking systems, products, and core business processes
- Ability to quickly acquire domain-specific knowledge and adapt to new business areas
- Demonstrated leadership in moderating and facilitating requirements gathering workshops
- Experience in process design, preferably in retail or customer-facing environments
- Strong understanding of lean methodologies and agile collaboration
- Excellent analytical, communication, and documentation skills
- Fluent English required in spoken and written communication
- Experience in training design and competency development is a plus
- Candidate primarily already located within the Baltics
- CV in English and PDF format
Benefits
Comp & perks- Flexible working hours
- Hybrid work
- Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK for up to 90 days per year
- International teams
- Additional weeks of vacation for employees who have been with the company for 1 year or more
- Additional days off for volunteering purposes
- 30 fully paid calendar days for military training every year
- Health insurance after the first 3 months in all three Baltic states
- Health days in case of absence due to sickness without a doctor's note
- Wellbeing tools and resources
- Internal and external training programs
- LinkedIn Learning
- Workshops
- Conferences
- Online training
- Special offers and pricing for Luminor products and services