Manager – Construction Relations

Lumos

. Lead contractor orientation and training across Lumos' growing fiber footprint.

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in underground construction, damage prevention, and excavation safety, with a strong ability to train and influence contractors while maintaining accountability. Proficient in analyzing performance metrics and trends to drive improvements in contractor compliance and safety practices.

Highest-signal resume keywords

Underground ConstructionDamage Prevention811/One Call ProcessesUtility LocatingContractor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Excavation SafetyField AuditsPerformance AnalysisTraining DevelopmentGIS Systems

Soft Skills

Communication SkillsCoaching AbilityCollaborative ApproachProblem-Solving

Tools & Technologies

811/One Call Ticketing PlatformsConstruction RecordsField Equipment

Certifications & Qualifications

Valid Driver's License

Industry Keywords

TelecommunicationsUtility ProtectionDamage Prevention CouncilsConstruction SafetyQuality Assurance

About the role

Key responsibilities & impact

Lead contractor orientation and training across Lumos' growing fiber footprint.
Provide technical guidance on state 811 requirements, excavation safety, utility locating, damage prevention, and underground construction practices.
Conduct planned and unannounced field audits, assessments, and observations of contractor compliance.
Coach contractors using a progressive approach while maintaining accountability.
Analyze damages, audits, quality findings, incidents, complaints, and operational feedback to identify risks and create improvement plans.
Serve as the subject-matter expert for contractor damage prevention, excavation practices, underground utility protection, and 811 requirements.
Support Construction, Engineering, Safety, Quality, Operations, leadership, and other groups.
Participate in significant damage, near-miss, and incident reviews and translate lessons learned into training, procedures, audit criteria, and preventive actions.
Build relationships with contractors, locators, telecommunications providers, utilities, municipalities, DOT, engineering firms, 811 centers, Damage Prevention Councils, Utility Coordinating Committees, Common Ground Alliance organizations, safety organizations, and other stakeholders.
Represent Lumos at appropriate meetings and events.
Develop field-reference materials and specialized training.
Analyze contractor performance metrics and trends and recommend program, standard, process, and training improvements.
Maintain records and develop reporting for damages, contractor performance, and other relevant measures.
Support the Construction Relations Director team and perform additional duties as requested.

Requirements

What you’ll need

Strong knowledge of underground construction, damage prevention, excavation safety, and contractor field operations.
Working knowledge of state 811/One Call laws and processes, including ticket management, Positive Response, locate verification, tolerance zones, white lining, and safe excavation requirements.
Experience working with GIS, 811/One Call ticketing platforms, construction records, or similar systems used to track underground facilities and field activity.
Ability to train, coach, and influence contractors and field teams while maintaining accountability and productive working relationships.
Knowledge of utility locating, potholing, utility crossings, HDD/trenchless construction, and underground facility protection.
Strong communication and presentation skills with the ability to engage effectively with field crews, contractor leadership, municipalities, utilities, and internal teams.
Ability to analyze contractor performance, damage trends, ticketing data, audit findings, and other field information to identify risks and drive improvement.
Collaborative, solutions-oriented approach with sound judgment and the ability to work independently in active field environments.
High school diploma or equivalent required; Bachelor's degree preferred.
3+ years of relevant experience in telecommunications, underground utility construction, damage prevention, contractor management, construction safety, quality assurance, inspection, utility locating, training, or a related field.
Hands-on experience working with contractors and field construction teams; experience with orientations, field training, audits, inspections, damage investigations, or contractor performance improvement strongly preferred.
Direct experience with 811/One Call processes, ticketing requirements, utility locating, GIS systems, and damage-prevention practices strongly preferred.
Practical understanding of how underground construction is planned and performed, with the ability to communicate credibly from field crews through contractor and company leadership.
Proficiency in both Spanish and English strongly preferred.
Valid, unrestricted driver's license with an acceptable driving record.
Ability to travel 80%+ and work across office, classroom, vehicle, and active construction environments.
Applicants must be at least eighteen (18) years of age at the time of application.
Ability to safely stand, walk, and navigate uneven terrain and work zones; bend, stoop, kneel, crouch, reach, and maneuver around construction equipment.
Ability to work outdoors in varying weather and construction-site conditions while wearing required PPE.
Ability to carry training materials, field equipment, PPE, laptops, and presentation materials.

Benefits

Comp & perks

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Discounts on T-Mobile wireless service and select features for lines.