Patient Onboarding Associate – Call Center

Luna Physical Therapy

. Serve as the first point of contact for new and existing patients .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and interpersonal communication skills while managing patient registration and scheduling in a fast-paced, metrics-driven environment. Proficient in navigating multiple systems for data entry and maintaining productivity in a remote setting.

Highest-signal resume keywords

Customer ServiceCall Center ExperienceGoogle Suite ProficiencyDetail-OrientedMultitasking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationAppointment SchedulingData EntryMedical History DocumentationInsurance Information Collection

Soft Skills

EmpathySolution-Focused SupportAdaptabilityAccountabilityCommunication

Tools & Technologies

Google SuiteCall Center SoftwareScreen Sharing Tools

Industry Keywords

HealthcarePatient ManagementRemote WorkHigh-Call-Volume Environment

About the role

Key responsibilities & impact

Serve as the first point of contact for new and existing patients
Answer incoming calls and schedule appointments with network physical therapists
Deliver exceptional customer service in a fast-paced, metrics-driven call center
Manage patient registration, scheduling, rescheduling, and healthcare provider communications
Collect and document patient demographics, medical history, insurance, and appointment information
Handle inbound and outbound calls and emails with empathetic, solution-focused support
Navigate multiple systems for data entry, screen sharing, and patient guidance
Adapt to changing processes, technology, and business priorities
Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence
Maintain a distraction-free home workspace
Meet quality, productivity, and performance expectations

Requirements

What you’ll need

Office Admin experience, 1 year required
Call/contact center or other high-call-volume experience, 1 year preferred
High level of customer service and interpersonal communication skills
Proficient with Google Suite
Highly detail-oriented
Ability to multitask in a fast-paced work environment
High School Diploma or equivalent
Must be able to work in the US without restriction
Reliable, high-speed internet required
Backup internet option required
Must reside outside a 50-mile radius from the Nashville office for the fully remote role
Must reside in an eligible U.S. state due to employment and tax requirements

Benefits

Comp & perks

Consistent, fixed schedule
Variety of part-time shifts
Work-life balance
Fun, collaborative, and supportive work environment
Realistic growth opportunities
Hybrid/remote work
Employee referral program
Medical, dental, and vision benefits on the first of the month following start
401(k)