Luna Physical Therapy

Manager

• Own regional P&L, including revenue growth, contribution margin, and cost management
• Develop regional forecasts, budgets, and operating plans aligned to company targets
• Improve unit economics, utilization, and market density
• Balance growth, margin, quality, and experience through disciplined tradeoffs
• Serve as the accountable owner for regional performance across therapist acquisition, enablement, physician success, and partner account management
• Lead through influence in a matrixed environment and align functional partners to regional priorities
• Translate national initiatives into region-specific execution plans with clear KPIs
• Ensure sufficient therapist supply and set regional hiring targets and market-level sourcing strategies
• Improve therapist engagement, retention, productivity, quality, sustainability, and experience
• Drive regional growth through physician relationships and partner execution
• Grow referral volume and retention, improve partner satisfaction and outcomes, and identify account expansion opportunities
• Serve as senior escalation point for regional partner issues
• Develop and execute market strategies based on local dynamics, demand patterns, and performance data
• Identify market expansion, optimization, and investment opportunities
• Represent the region to executive leadership by surfacing insights, risks, and opportunities
• Establish weekly, monthly, and quarterly business reviews
• Use data to diagnose performance gaps and drive corrective action
• Align functional partners around a shared regional scorecard
• Model company leadership principles and culture
• Influence and develop regional leaders and foster ownership, transparency, and continuous improvement

Regional General Manager, Market Performance

• Own full Central US regional P&L, including revenue growth, contribution margin, and cost management
• Develop regional forecasts, budgets, and operating plans aligned to company targets
• Improve unit economics, utilization, and market density
• Balance growth, margin, quality, and experience through disciplined tradeoffs
• Serve as the single point of accountability for therapist acquisition, enablement, physician success, and partner success/account management outcomes
• Lead through influence in a matrixed environment and align functional partners to regional priorities
• Translate national initiatives into region-specific execution plans with clear KPIs
• Ensure sufficient therapist supply to meet regional demand and set hiring targets and sourcing strategies
• Improve therapist engagement, retention, productivity, and quality
• Drive regional growth through physician relationships and partner execution
• Grow referral volume and retention, improve partner satisfaction and outcomes, and identify expansion opportunities within existing accounts
• Serve as the senior escalation point for regional partner issues
• Develop and execute regional market strategies informed by local dynamics, demand patterns, and performance data
• Identify opportunities for market expansion, optimization, or investment
• Act as the regional voice to executive leadership, surfacing insights, risks, and opportunities
• Establish and lead weekly, monthly, and quarterly business reviews
• Use data to diagnose performance gaps and drive corrective action
• Align functional partners around a shared regional scorecard
• Model company leadership principles and culture within the region
• Influence and develop leaders operating within the region, including those with dotted-line reporting relationships
• Foster a culture of ownership, transparency, and continuous improvement

Financial Planning and Analysis

• Lead the transformation of Luna’s current NetSuite deployment into a fully integrated, automated, scalable financial management platform
• Assess configurations, integrations, reporting capabilities, and manual workflows; develop and execute a prioritized optimization roadmap with the VP of Finance
• Integrate banking and cash management, including bank feeds, transaction processing, reconciliation, and cash visibility
• Integrate accounts receivable and revenue cycle/collections data, with automated reconciliations and improved AR reporting
• Build automated financial and operational KPI dashboards and market-level P&Ls
• Integrate budgeting and forecasting with automated actual-versus-budget reporting, rolling forecasts, and scenario modeling
• Reduce spreadsheets, manual transfers, duplicate entry, and disconnected reporting; establish sound data structures, reporting dimensions, and controls
• Evaluate NetSuite modules and complementary planning/reporting solutions; manage internal resources and external implementation partners
• Lead annual budgeting, rolling forecasting, and long-range financial planning
• Develop integrated models for revenue, collections, therapist costs, gross margin, operating expenses, EBITDA, and cash flow
• Own automated monthly performance reporting against budget, forecast, and prior year at company and market levels
• Prepare executive and board-level reports, forecasts, presentations, and scenario analyses
• Manage, coach, and develop the Accounting Manager and oversee the accounting team
• Oversee monthly, quarterly, and annual closes; review statements, reconciliations, accruals, and estimates
• Maintain GAAP compliance, effective policies, internal controls, and accurate NetSuite financial data
• Oversee general ledger, accounts payable, AR reconciliations, and cash management; coordinate audit and tax requirements
• Partner with operational leaders on financial targets, margins, operating costs, and cash flow
• Lead cross-functional process improvements with clear milestones, measurable objectives, and accountability

Senior Manager, Accounting, FP&A

Call Center Representative

• Serve as the first point of contact for new and existing patients
• Answer incoming calls and schedule appointments with network physical therapists
• Deliver exceptional customer service in a fast-paced, metrics-driven call center
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications
• Collect and document patient demographics, medical history, insurance, and appointment information
• Handle inbound and outbound calls and emails with empathetic, solution-focused support
• Navigate multiple systems for data entry, screen sharing, and patient guidance
• Adapt to changing processes, technology, and business priorities
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence
• Maintain a distraction-free home workspace
• Meet quality, productivity, and performance expectations

Patient Onboarding Associate – Call Center

Therapist

• Review therapist enrollment information and supporting documentation for completeness, accuracy, and compliance with payer requirements.
• Prepare, submit, and track standard enrollment applications, rosters, demographic updates, re-credentialing, and termination requests within established timelines.
• Validate provider and practice data, including NPI information, practice locations, tax details, and state licensure.
• Manage assigned enrollment files from submission through approval, conducting routine follow-ups with external insurance carriers.
• Identify and resolve standard enrollment barriers, escalating nonstandard or high-risk issues to Enrollment leadership.
• Enter, update, and maintain therapist, payer, clinic, and effective-date data in internal systems and databases.
• Maintain complete documentation of submissions, payer correspondence, status changes, and outstanding requirements.
• Communicate clearly and professionally with therapists, payers, partners, and internal teams to support timely enrollment completion.
• Collaborate cross-functionally with Credentialing, Onboarding, and Partner Success teams to deliver a seamless therapist activation experience.
• Monitor operational metrics, meet productivity standards, and contribute to continuous workflow and documentation improvements.

Regional General Manager, Market Performance

Regional General Manager, Market Performance

Senior Manager, Accounting, FP&A

Patient Onboarding Associate – Call Center

Therapist Enrollment Associate – Physical Therapy