Customer Success Manager

Luware

. Build and maintain relationships with Enterprise customers .

Posted 10/30/2026full-timeLondon • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT/SaaS Customer Success with a focus on building relationships, providing training, and ensuring customer satisfaction. Proficient in managing customer renewals and driving continuous improvement while being fluent in English and either German or French.

Highest-signal resume keywords

IT/SaaS Customer Success ExperienceFluency In German Or FrenchExcellent Communication SkillsCustomer Relationship ManagementTraining And Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementUpselling And Cross-SellingIssue ResolutionProduct TrainingContinuous Improvement

Soft Skills

Interpersonal SkillsSelf-DrivenAmbitiousTeam CollaborationProblem-Solving

Tools & Technologies

Luware ProductsMS-Teams

Industry Keywords

Enterprise CustomersCustomer RetentionChurn ManagementIndustry TrendsProduct Development

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Build and maintain relationships with Enterprise customers
Provide training, support, and guidance on Luware products and services
Ensure customers use the product successfully from the start and go live quickly
Identify and address potential issues
Upsell and cross-sell products and services
Generate referrals
Own customers throughout the renewal process and keep churn low
Stay up-to-date on industry trends, best practices, and Nimbus features
Participate in product development and roadmap discussions
Work with other departments to meet customer needs
Act as the single point of contact for customer questions toward Luware
Serve as Escalation Manager and ensure swift resolution of customer issues

Requirements

What you’ll need

1–2 years of experience in IT/SaaS Customer Success is mandatory
Tech-savvy personality excited by new technology
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
MS-Teams fundamentals is nice to have, but not required
Business fluent English
Fluency in either German or French is mandatory
Passion for training and providing customer resolutions
Self-driven, ambitious person who takes responsibility
Ability to drive continuous improvement within the company

Benefits

Comp & perks

Flexible work arrangements
Opportunity to work closely with top-level leadership in a high-impact role
Fast-paced, international, and collaborative work environment
Challenging and diverse role with high autonomy
Motivating and supportive team culture
Excellent opportunities for personal and professional growth
Regular team events
Chance to work from another Luware office for up to a month through the exchange program