Enterprise Telecom Engineer

LUX Infusion

. Engineer, administer, maintain, and support enterprise telephony and contact center environments .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $131,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in enterprise telecommunications and networking, with a strong focus on VoIP, SIP-based technologies, and contact center solutions. Capable of leading troubleshooting efforts, performing root-cause analysis, and collaborating effectively across IT teams to enhance voice and communications architecture.

Highest-signal resume keywords

Enterprise Telecommunications ExperienceVoIP And SIP-Based Telecommunications SupportContent Guru Or Comparable CCaaS/UCaaS Platform ExperienceStrong Knowledge Of TCP/IP, VLANs, Routing And SwitchingCisco CCNA Or CCNP Enterprise Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIP TrunkingRTP/SRTPCall RoutingDial PlansDID ManagementNumber PortingRoot-Cause AnalysisTechnical DocumentationTroubleshooting Complex Telecommunications IssuesCapacity Planning

Soft Skills

Strong Communication SkillsAbility To Collaborate Across IT TeamsTechnical Leadership

Tools & Technologies

Content GuruCCaaSUCaaSSBCsVPN TechnologiesFirewallsTelecommunications InventoriesMonitoring TelemetryTechnical DiagramsCloud Connectivity

Certifications & Qualifications

Cisco CCNACisco CCNP EnterpriseCompTIA Network+ITIL FoundationRelevant Content Guru Certifications

Industry Keywords

TelecommunicationsNetworkingUnified CommunicationsContact Center TechnologyLegal And Ethical Compliance

Tech Stack

Tools & technologies

CloudDNSFirewallsSwitchingTCP/IPVoIP

About the role

Key responsibilities & impact

Engineer, administer, maintain, and support enterprise telephony and contact center environments
Support and administer Content Guru or comparable enterprise CCaaS/UCaaS platforms
Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP media flows, SBCs, dial plans, IVR, automated call flows, queues, DIDs, toll-free services, and enterprise voice endpoints
Support carrier migrations, technology conversions, platform consolidations, major cutovers, and number-porting initiatives
Maintain telecommunications inventories, numbering plans, routing configurations, standards, and technical diagrams
Provide technical leadership during telecommunications outages and service-impacting events
Support and troubleshoot LAN, WAN, internet, wireless, VPN, and cloud connectivity associated with voice and contact center services
Diagnose TCP/IP, VLAN, routing and switching, DNS, DHCP, NAT, firewall, ACL, VPN, and QoS issues
Analyze packet captures, SIP traces, monitoring telemetry, and vendor diagnostics
Partner with Network and Security teams on firewall policies, segmentation, SBC integration, connectivity, and secure communications architecture
Serve as a primary technical resource for Content Guru
Partner with telecommunications carriers, ISPs, and technology vendors to resolve service issues
Participate in upgrades, configuration changes, deployments, testing, and service improvements
Help develop and evolve enterprise voice and communications architecture
Establish technical standards for voice networking, routing, QoS, resiliency, monitoring, and telecommunications deployments
Identify single points of failure and recommend improvements
Support capacity planning and technology lifecycle management
Lead troubleshooting for complex voice and contact center incidents
Perform root-cause analysis and document corrective actions, preventive measures, runbooks, troubleshooting procedures, and implementation plans
Participate in after-hours escalations for critical telecommunications incidents when required
Collaborate virtually with IT, Security, Infrastructure, Applications, Service Desk, business teams, carriers, and technology vendors

Requirements

What you’ll need

5+ years of experience in enterprise telecommunications, networking, unified communications, contact center technology, or related infrastructure engineering
Demonstrated experience supporting enterprise VoIP and SIP-based telecommunications
Experience with Content Guru or a comparable enterprise CCaaS/UCaaS platform
Strong knowledge of SIP, RTP/SRTP, SBCs, SIP trunking, call routing, dial plans, DID management, and number porting
Strong enterprise networking knowledge, including TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, VPN technologies, and QoS
Ability to troubleshoot complex telecommunications and voice-quality issues across multiple infrastructure layers
Experience working with carriers, ISPs, telecommunications vendors, and technology partners
Strong root-cause analysis, technical documentation, and communication skills
Ability to independently own complex infrastructure issues while collaborating across IT teams
Cisco CCNA or CCNP Enterprise preferred
CompTIA Network+ preferred
Relevant Content Guru, CCaaS, or UCaaS vendor certifications preferred
ITIL Foundation preferred
May occasionally be required to move or install telecommunications or network equipment weighing up to approximately 50 pounds
Participate annually in required legal and ethical compliance training
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual

Benefits

Comp & perks

Purpose-driven work with meaningful impact
Patient-first, clinician-led culture
Supportive and collaborative teammates
Opportunities to help shape technology in a growing organization
Occasional travel may be required for telecommunications deployments, acquisitions, migrations, or major infrastructure initiatives
Flexible or after-hours availability may occasionally be required for critical incidents and planned telecommunications cutovers