LUX Infusion

Nurse

• Administer, monitor, and discontinue intravenous therapies in patient homes or infusion suite settings
• Insert and manage IV access including peripheral lines, PICC lines, ports, and midlines
• Monitor patients throughout infusion therapy and respond to adverse reactions or changes in condition
• Perform venipuncture and collect blood samples as ordered
• Complete patient assessments, vital signs, and reviews of systems during each visit
• Educate patients and caregivers on infusion therapy, line care, and symptom monitoring
• Coordinate visit schedules, staffing needs, and communication with internal teams and external partners
• Document patient-related care, medications administered, and patient responses
• Communicate clinical concerns or reportable events to physicians and internal clinical leadership
• Uphold confidentiality, compliance, and ethical standards in accordance with state and federal regulations
• Support patients receiving infusion therapies safely at home or in infusion suites
• Provide continuity of care outside traditional clinical settings

Home Infusion Nurse

Director

• Oversee and manage the front-end referral process, including benefit verification and prior authorization processes
• Support day-to-day referral management department activities across neurology, immunology, transplant, and specialty infusion areas
• Set metrics and goals for referral management team members covering referral pull-through, documentation, benefit verification, and prior authorization processing
• Develop and support the department’s workplace culture
• Establish onboarding training protocols and evaluate performance against metrics and goals
• Determine corrective action or training plans for performance improvement
• Establish communication processes for gathering missing or inaccurate information from internal and external stakeholders
• Collaborate with Intake Coordination, Nursing Services, Pharmacy Services, referral operations, and pharmacy operations leadership
• Support accreditation-related processes and data collection
• Review department alignment with service-level agreements, identify trends, and take corrective action
• Support staffing and resource adjustments based on referral volumes and organizational growth
• Communicate leadership updates affecting people, processes, and technology
• Serve as an escalation point for issue management and resolution
• Triage work and assign duties to staff
• Manage productivity reviews, job descriptions, performance reviews, disciplinary processes, corrective action, and personnel paperwork
• Travel occasionally overnight by car or plane

Associate Director – Referral Services

Account Executive

• Own and execute a territory strategy targeting prescribers, infusion centers, specialty clinics, and hospital systems
• Build and maintain referral partnerships with physicians, advanced practice providers, case managers, and discharge planners
• Educate providers on LUX Infusion’s specialty and home infusion offerings, including IG home-based and suite-based care
• Communicate LUX’s support model, including insurance reimbursement support, patient onboarding, and care coordination
• Collaborate with internal clinical, intake, and operations teams on chronic and complex patient cases
• Manage pipeline activity and referral growth using CRM tools, focusing on quota attainment
• Maintain consistency, professionalism, and accountability in provider interactions
• Help patients access infusion therapy sooner
• Support physicians and care teams through clarity, responsiveness, and coordination
• Grow high-value referral networks

Territory Account Executive

• Own and execute a territory strategy targeting prescribers, infusion centers, specialty clinics, and hospital systems
• Build and maintain referral partnerships with physicians, advanced practice providers, case managers, and discharge planners
• Educate providers on LUX Infusion’s specialty and home infusion offerings, including IG home-based and suite-based care
• Communicate LUX’s support model, including insurance reimbursement support, patient onboarding, and care coordination
• Collaborate with internal clinical, intake, and operations teams on chronic and complex patient cases
• Manage pipeline activity and referral growth using CRM tools, focusing on quota attainment
• Support timely access to high-quality infusion therapy for patients in the Dallas/E. Texas area
• Maintain professionalism, consistency, and accountability in provider interactions
• Support the organization’s mission, vision, and values while maintaining quality, accountability, and continuous improvement

Patient Care Coordinator

• Support patient retention and ongoing patient service communications
• Place medication orders and coordinate chronic disease-state medications for home administration
• Serve as a liaison among Regional Care Coordinators, patients, physician offices, referral sources, Intake, Pharmacy, and Reimbursement departments
• Monitor patient services affecting quality, safety of care, and retention
• Coordinate with reimbursement and pharmacy to ensure proper medication orders, timely delivery, care, and follow-through
• Use phone, computer, and other communication devices, including assisting during patient emergencies when needed
• Maintain accurate and timely patient records and notes in CPR+
• Receive and input patient referrals
• Attend consumer group events and support sales-team physician visits or local/regional events as requested
• Participate in biweekly specialty sales update calls
• Maintain ongoing and minimum monthly patient contact
• Generate new and refill patient orders
• Provide delivery service when necessary and approved
• Assist with alternative reimbursement-resource searches
• Collect updated patient information, including statistics, allergies, health issues, and insurance changes
• Track and confirm deliveries, obtain signatures, and document deliveries
• Resolve delivery issues and support medication recalls
• Improve processes and service quality
• Communicate regularly with the direct supervisor
• Comply with company policies, safety requirements, and HIPAA compliance standards

Patient Access

• Direct and oversee the PAL team toward securing authorization and onboarding new patients
• Act as PAL-Pending for aligned sales representatives and primary contact for referral sources, patients, and field-based sales representatives
• Navigate new prescriptions through referral, authorization, and serviceability steps within the BioMatrix pharmacy network
• Ensure team achievement of service level agreements and onboarding goals
• Serve as a resource for escalations and escalate cases as appropriate
• Monitor CareTend queues and team productivity
• Manage team schedules, time off, quality of work, and personnel or performance issues
• Build relationships with referral sources and BioMatrix field representatives
• Keep referral source personnel informed about referral status
• Collect patient demographic, benefits, clinical history, and prescription information
• Convey benefit investigation outcomes, out-of-pocket costs, financial responsibility, and assistance options
• Coordinate with Nurse Coordination on in-home nursing, prescription fulfillment, and shipping
• Coordinate with Pharmacy Operations on onboarding and ongoing fulfillment
• Document provider, patient, caregiver, and field team updates in systems of record
• Track referral turnaround time, volume, workload metrics, and leadership goals
• Support technology and digital communication channels for stakeholders
• Communicate referral status, outcomes, and next steps
• Conduct periodic chart audits for Reimbursement Specialists

Patient Access Liaison Lead

• Lead and guide PALs and Reimbursement Specialists toward common goals
• Monitor CareTend queues and ensure referral work progresses efficiently
• Monitor and manage team productivity, service level agreements, schedules, time off, quality of work, and personnel or performance issues
• Escalate cases to the Intake Escalations Supervisor or upper management as needed
• Participate in team development and process improvement discussions
• Build relationships with referral sources and BioMatrix field representatives
• Serve as the point of contact for referral sources and communicate referral status
• Follow up with referral sources, patients, and caregivers to collect demographic, benefits, clinical history, and prescription information
• Coordinate with Reimbursement Specialists regarding benefit investigations, out-of-pocket costs, financial responsibility, and assistance options
• Coordinate with Nurse Coordination teams for in-home care scheduling around prescription fulfillment and shipping
• Coordinate with Pharmacy Operations to support patient onboarding and ongoing fulfillment
• Document provider, patient, caregiver, and field team updates in systems of record
• Organize referral workloads using turnaround-time, volume, workload, and service-outcome metrics
• Support technology and digital communication channels for internal and external stakeholders
• Communicate referral and prescription status, outcomes, and next steps
• Conduct periodic chart audits for Reimbursement Specialists