Patient Access Liaison

LUX Infusion

. Monitor monthly insurance eligibility and authorization status for assigned active patients .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and insurance authorizations within infusion or specialty therapy environments, ensuring accurate documentation and proactive communication with patients and healthcare providers. Proficient in navigating electronic health records and understanding medical terminology to support seamless patient care.

Highest-signal resume keywords

Patient Referral SupportInsurance Authorization ManagementElectronic Health Records FamiliarityCustomer Service ExcellenceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Terminology ProficiencyPharmacy Patient Management SystemsMicrosoft Office ProficiencyDocumentation AccuracyReferral Tracking

Soft Skills

Strong CommunicationProactive Problem-SolvingCollaborationAdaptabilityEmpathy

Industry Keywords

Infusion TherapySpecialty TherapiesInsurance BenefitsPayer RequirementsCompliance Training

About the role

Key responsibilities & impact

Monitor monthly insurance eligibility and authorization status for assigned active patients
Review CareTend queues and ensure authorizations are current and on file before service delivery
Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians
Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
Serve as the primary contact for patients, providers, and field partners regarding benefits and authorization questions
Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams
Communicate potential delays proactively to downstream teams
Document patient, provider, and internal communications accurately in systems of record
Track referral status, volume, and workload metrics to organize daily activities and meet service goals
Support PAL-Pending duties as needed for intake coverage and continuity
Help patients remain on therapy without delays or disruption
Provide clarity and reassurance during insurance or coverage changes
Support care teams through accurate documentation and proactive communication

Requirements

What you’ll need

1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
Experience delivering high-quality customer service to patients and healthcare providers
Familiarity with electronic health records or pharmacy patient management systems
Proficiency in medical or pharmacy terminology
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint)
High school diploma or equivalent
Willingness to travel up to 5% as needed
Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments is a bonus
General understanding of insurance benefits, payer requirements, and verification processes is a bonus
Familiarity with infusion therapy workflows and patient needs is a bonus
Participate annually in required legal and ethical compliance training
Comply with LUX Infusion’s legal, ethical, and compliance policies
Adhere to the LUX Infusion Compliance Manual
Refrain from unethical or unlawful behavior

Benefits

Comp & perks

Purpose-driven work with direct patient impact
Patient-first, collaborative intake environment
Close partnership with clinical, reimbursement, and pharmacy teams
Opportunities to grow your expertise while supporting meaningful care journeys
Reasonable accommodations may be made for individuals with disabilities
Annual required legal and ethical compliance training