Patient Access Liaison

LUX Infusion

. Monitor monthly insurance eligibility and authorization status for assigned active patients .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and authorizations within infusion or specialty therapy environments, ensuring compliance with insurance benefits and verification processes. Proficient in maintaining accurate documentation and delivering high-quality customer service to patients and healthcare providers.

Highest-signal resume keywords

Patient Referral SupportInsurance Benefits VerificationElectronic Health Records FamiliarityCustomer Service ExcellenceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Terminology ProficiencyPharmacy Terminology ProficiencyMicrosoft Office ProficiencyInfusion Therapy Workflow KnowledgeDocumentation Accuracy

Soft Skills

Strong Communication SkillsAbility to Manage Multiple PrioritiesProactive Problem Solving

Tools & Technologies

Electronic Health Records SystemsPharmacy Patient Management Systems

Industry Keywords

Infusion TherapySpecialty TherapiesReimbursement ProcessesCompliance TrainingPayer Requirements

About the role

Key responsibilities & impact

Monitor monthly insurance eligibility and authorization status for assigned active patients
Review CareTend queues and ensure authorizations are current and on file before service delivery
Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians
Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
Serve as the primary contact for patients, providers, and field partners regarding benefits and authorization questions
Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams
Communicate potential delays proactively to downstream teams
Document patient, provider, and internal communications accurately in systems of record
Track referral status, volume, and workload metrics to organize daily activities and meet service goals
Support PAL-Pending duties as needed to ensure intake coverage and continuity
Help patients remain on therapy without delays or disruption
Provide clarity and reassurance during insurance or coverage changes
Support care teams through accurate documentation and proactive communication

Requirements

What you’ll need

1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
Experience delivering high-quality customer service to patients and healthcare providers
Familiarity with electronic health records or pharmacy patient management systems
Proficiency in medical or pharmacy terminology
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint)
High school diploma or equivalent
Willingness to travel up to 5% as needed
Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments
General understanding of insurance benefits, payer requirements, and verification processes
Familiarity with infusion therapy workflows and patient needs
Ability to participate annually in required legal and ethical compliance training
Compliance with LUX Infusion's legal, ethical, and compliance policies and Compliance Manual

Benefits

Comp & perks

Purpose-driven work with direct patient impact
Patient-first, collaborative intake environment
Close partnership with clinical, reimbursement, and pharmacy teams
Opportunities to grow your expertise while supporting meaningful care journeys
Reasonable accommodations available during the application or interview process