Patient Access Liaison Lead

LUX Infusion

. Direct and oversee the PAL team toward securing authorization and onboarding new patients .

Posted 9/15/2026full-timeRemote • Kansas • United StatesSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and prescription activities within infusion or specialty therapies, ensuring compliance with legal and ethical standards while delivering high-quality customer service. Proficient in medical terminology and skilled in utilizing electronic health records and pharmacy management systems.

Highest-signal resume keywords

Patient Referral ManagementCustomer Service in HealthcareElectronic Health Record ExperienceMicrosoft Office ProficiencyInfusion Therapy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Referral ManagementPrescription ActivitiesMedical Terminology ProficiencyElectronic Health Record ExperiencePharmacy Patient ManagementData Tracking and ReportingChart AuditingInsurance Verification ProcessesMultitasking in Fast-Paced EnvironmentQuality Assurance in Service Delivery

Soft Skills

Effective CommunicationRelationship BuildingProblem-SolvingTime ManagementTeam Leadership

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCareTendBioMatrix Pharmacy Network

Certifications & Qualifications

High School Diploma or EquivalentAnnual Legal and Ethical Compliance Training

Industry Keywords

Infusion TherapySpecialty TherapiesHealthcare SettingPatient OnboardingReferral SourcesService Level AgreementsPatient DemographicsFinancial ResponsibilityCompliance PoliciesHealthcare Communication

About the role

Key responsibilities & impact

Direct and oversee the PAL team toward securing authorization and onboarding new patients
Act as PAL-Pending for aligned sales representatives and primary contact for referral sources, patients, and field-based sales representatives
Navigate new prescriptions through referral, authorization, and serviceability steps within the BioMatrix pharmacy network
Ensure team achievement of service level agreements and onboarding goals
Serve as a resource for escalations and escalate cases as appropriate
Monitor CareTend queues and team productivity
Manage team schedules, time off, quality of work, and personnel or performance issues
Build relationships with referral sources and BioMatrix field representatives
Keep referral source personnel informed about referral status
Collect patient demographic, benefits, clinical history, and prescription information
Convey benefit investigation outcomes, out-of-pocket costs, financial responsibility, and assistance options
Coordinate with Nurse Coordination on in-home nursing, prescription fulfillment, and shipping
Coordinate with Pharmacy Operations on onboarding and ongoing fulfillment
Document provider, patient, caregiver, and field team updates in systems of record
Track referral turnaround time, volume, workload metrics, and leadership goals
Support technology and digital communication channels for stakeholders
Communicate referral status, outcomes, and next steps
Conduct periodic chart audits for Reimbursement Specialists

Requirements

What you’ll need

1-3 years of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies
1-3 years of experience providing customer service in a health care setting, including meeting high-quality service standards and evaluating customer satisfaction
Electronic health medical record or pharmacy patient management experience
High School Diploma or equivalent
Ability to multitask in a fast-paced environment
Proficiency in medical or pharmacy terminology, written or verbal
Moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Willingness to travel up to 5% of the time for business purposes
Annual participation in required legal and ethical compliance training
Compliance with LUX Infusion legal, ethical, and compliance policies and Compliance Manual
Ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
Bachelor's degree preferred
1-3 years of experience supporting prescribers, healthcare settings, patients, and field-facing communications related to referral or prescription services preferred
General understanding of prescription benefits, insurance/payer requirements, and verification processes preferred
General experience working in a health care setting or services environment preferred
General knowledge of infusion therapy processes and patient needs preferred

Benefits

Comp & perks

Purpose-driven work with direct patient impact
Patient-first, collaborative intake environment
Close partnership with clinical, reimbursement, and pharmacy teams
Opportunities to grow your expertise while supporting meaningful care journeys
Reasonable accommodations during the application or interview process