Patient Access Liaison Lead

LUX Infusion

. Lead and guide PALs and Reimbursement Specialists toward common goals .

Posted 9/15/2026full-timeRemote • Kansas • United StatesSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referral and prescription activities within infusion or specialty therapies, while ensuring high-quality customer service and compliance with legal and ethical standards. Proficient in coordinating with various teams and utilizing electronic health records to enhance patient care and operational efficiency.

Highest-signal resume keywords

Patient Referral ManagementCustomer Service in HealthcareElectronic Health Record ExperienceMicrosoft Office ProficiencyMedical Terminology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Referral ManagementPrescription Activities ManagementElectronic Health Record ExperiencePharmacy Patient ManagementMedical Terminology Proficiency

Soft Skills

MultitaskingEffective CommunicationRelationship BuildingProblem SolvingTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCareTend

Industry Keywords

Infusion TherapySpecialty TherapiesPatient OnboardingQuality Service StandardsCompliance Policies

About the role

Key responsibilities & impact

Lead and guide PALs and Reimbursement Specialists toward common goals
Monitor CareTend queues and ensure referral work progresses efficiently
Monitor and manage team productivity, service level agreements, schedules, time off, quality of work, and personnel or performance issues
Escalate cases to the Intake Escalations Supervisor or upper management as needed
Participate in team development and process improvement discussions
Build relationships with referral sources and BioMatrix field representatives
Serve as the point of contact for referral sources and communicate referral status
Follow up with referral sources, patients, and caregivers to collect demographic, benefits, clinical history, and prescription information
Coordinate with Reimbursement Specialists regarding benefit investigations, out-of-pocket costs, financial responsibility, and assistance options
Coordinate with Nurse Coordination teams for in-home care scheduling around prescription fulfillment and shipping
Coordinate with Pharmacy Operations to support patient onboarding and ongoing fulfillment
Document provider, patient, caregiver, and field team updates in systems of record
Organize referral workloads using turnaround-time, volume, workload, and service-outcome metrics
Support technology and digital communication channels for internal and external stakeholders
Communicate referral and prescription status, outcomes, and next steps
Conduct periodic chart audits for Reimbursement Specialists

Requirements

What you’ll need

1-3 years of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies
1-3 years of experience providing customer service in a health care setting, including meeting high-quality service standards and evaluating customer satisfaction
Electronic health medical record or pharmacy patient management experience
High School Diploma or equivalent
Ability to multitask in a fast-paced environment
Proficiency in medical or pharmacy terminology, written or verbal
Moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Willingness to travel up to 5% of the time for business purposes
Ability to comply with LUX Infusion's legal, ethical, and compliance policies
Ability to prioritize competing demands and manage multiple tasks effectively
Ability to occasionally stand, walk, sit, climb stairs, bend, kneel, crouch, crawl, talk, hear, and lift or move up to 25 pounds
Ability to support or coordinate assistance for individuals with disabilities

Benefits

Comp & perks

Purpose-driven work with direct patient impact
Patient-first, collaborative intake environment
Close partnership with clinical, reimbursement, and pharmacy teams
Opportunities to grow your expertise while supporting meaningful care journeys
Reasonable accommodations during the application or interview process
Annual required legal and ethical compliance training