Patient Care Coordinator

LUX Infusion

. Support patient retention and ongoing patient service communications .

Posted 9/15/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient service and communication skills while effectively coordinating medication orders and chronic disease management. Proficient in maintaining accurate patient records and ensuring compliance with HIPAA and company policies.

Highest-signal resume keywords

Patient Service CoordinationChronic Disease ManagementHIPAA ComplianceCustomer Service SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Order CoordinationPatient Record MaintenanceChronic Disease KnowledgeInfusion Administration MethodsData EntryReferral ManagementDelivery TrackingProcess ImprovementHealth Promotion ExperienceBilingual Skills

Soft Skills

Interpersonal SkillsOrganizational SkillsVerbal CommunicationWritten CommunicationProblem-Solving Skills

Tools & Technologies

CPR+Communication DevicesComputer Systems

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Chronic Disease CommunityHemophiliaImmune DeficiencyIG TreatmentsPatient RetentionCall Center ExperienceCompliance Standards

About the role

Key responsibilities & impact

Support patient retention and ongoing patient service communications
Place medication orders and coordinate chronic disease-state medications for home administration
Serve as a liaison among Regional Care Coordinators, patients, physician offices, referral sources, Intake, Pharmacy, and Reimbursement departments
Monitor patient services affecting quality, safety of care, and retention
Coordinate with reimbursement and pharmacy to ensure proper medication orders, timely delivery, care, and follow-through
Use phone, computer, and other communication devices, including assisting during patient emergencies when needed
Maintain accurate and timely patient records and notes in CPR+
Receive and input patient referrals
Attend consumer group events and support sales-team physician visits or local/regional events as requested
Participate in biweekly specialty sales update calls
Maintain ongoing and minimum monthly patient contact
Generate new and refill patient orders
Provide delivery service when necessary and approved
Assist with alternative reimbursement-resource searches
Collect updated patient information, including statistics, allergies, health issues, and insurance changes
Track and confirm deliveries, obtain signatures, and document deliveries
Resolve delivery issues and support medication recalls
Improve processes and service quality
Communicate regularly with the direct supervisor
Comply with company policies, safety requirements, and HIPAA compliance standards

Requirements

What you’ll need

HS diploma or GED required
Minimum of two (2) years of experience in a high-volume call center environment required
High-level computer and internet skills, including Microsoft Office Suite
College degree preferred, but not required
Bilingual skills are a plus, but not required
Health promotion/maintenance experience preferred, but not required
Excellent understanding of hemophilia, immune deficiency, IG-treated chronic disease states, and similar chronic disorders
Understanding of IG and hemophilia treatments and infusion administration methods
3–5 years’ experience in the chronic disease/disorder community preferred
Strong customer service, interpersonal, organizational, verbal, and written communication skills
Proficiency in programs necessary to execute the position
Ability to comply with legal, ethical, compliance, HIPAA, and company policies
Ability to occasionally stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds
Ability to work in a fast-paced environment, prioritize competing demands, manage multiple tasks, and seek guidance when appropriate

Benefits

Comp & perks

Reasonable accommodations during the application or interview process
Annual required legal and ethical compliance training