Switchboard Operator / Communications Coordinator

LUX Infusion

. Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics .

Posted 10/26/2026part-timeRemote • United StatesMid-LevelSenior💰 $25 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication skills and attention to detail while managing high call volumes in a healthcare environment. Maintains confidentiality and adheres to HIPAA standards, ensuring accurate documentation and effective communication workflows.

Highest-signal resume keywords

Verbal Communication SkillsHIPAA ComplianceHigh-Volume Call ManagementAttention to DetailEscalation Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call RoutingMessage DocumentationMulti-Line Phone SystemsCommunication WorkflowsAdministrative Support

Soft Skills

Calm Under PressureCompassionate CommunicationOwnership and AccountabilityPrioritizationCollaboration

Certifications & Qualifications

Legal and Ethical Compliance Training

Industry Keywords

Healthcare EnvironmentPatient ImpactConfidentialityCompliance PoliciesClinic Operations

About the role

Key responsibilities & impact

Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics
Answer, screen, route, and document calls using multi-line phone systems
Collaborate with intake, nursing, scheduling, clinic operations, IT, and support teams
Provide callers with clinic hours, locations, and service guidance following approved protocols
Take complete messages and escalate time-sensitive or urgent information appropriately
Follow escalation procedures for urgent, sensitive, or patient-impacting calls
Support emergency and on-call communication processes as needed
Maintain accurate call logs, message documentation, and internal directories
Handle high-volume communications calmly and professionally
Identify opportunities to improve communication workflows and clinic experience
Support administrative, coordination, and special-project needs for clinic operations

Requirements

What you’ll need

Clear, professional verbal communication skills and attention to detail
Strong ownership and accountability for accurate routing, documentation, and follow-through
Comfort handling high call volumes while staying calm and compassionate
Ability to maintain confidentiality and follow HIPAA and privacy standards
Willingness to learn systems, workflows, and escalation protocols in a healthcare environment
Ability to participate annually in required legal and ethical compliance training
Compliance with LUX Infusion’s legal, ethical, and compliance policies and Compliance Manual
Ability to prioritize competing demands and manage multiple tasks effectively
Ability to occasionally stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds
Required close, distance, color, peripheral, and depth vision, plus ability to adjust focus

Benefits

Comp & perks

Purpose-driven work that directly shapes patient and caregiver experiences
Patient-first, clinician-led culture grounded in compassion and excellence
Supportive teammates who value collaboration and respect
Opportunity to grow with a company building something meaningful
Reasonable accommodations during the application or interview process