Retail Manager

LUXASIA

. Own the day-to-day relationship with Sephora, FSS and other Indonesian retail partners, from store level up to buyers and category managers .

Posted 10/7/2026full-timeJakarta • IndonesiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong commercial and analytical skills with proven experience in managing key retail accounts and multi-door retail teams. Capable of executing sales strategies, managing budgets, and delivering exceptional customer experiences in the beauty and luxury retail sector.

Highest-signal resume keywords

Retail Account ManagementSales Target DeliveryIncentive Scheme DesignTeam LeadershipFluent in Bahasa Indonesia and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Reporting ToolsExcel ProficiencyBudget ManagementStock ManagementPerformance AnalysisVisual MerchandisingClienteling TechniquesSales Strategy ExecutionEvent PlanningPromotional Campaign Management

Soft Skills

Negotiation SkillsRelationship BuildingCoaching AbilityOrganizational SkillsTeam Motivation

Certifications & Qualifications

Degree in BusinessDegree in Retail Management

Industry Keywords

Beauty RetailLuxury RetailMulti-Door RetailCustomer ExperienceRetail PartnershipsIn-Store StandardsFast-Paced EnvironmentRetail Budget ManagementPromotional PlacementsRetail Events

About the role

Key responsibilities & impact

Own the day-to-day relationship with Sephora, FSS and other Indonesian retail partners, from store level up to buyers and category managers
Agree annual and quarterly sell-out targets per account and door, and drive delivery against them
Negotiate and secure in-store visibility, including counter space, gondola ends, windows and promotional placements
Plan and run joint business reviews covering performance, launches, promotions and stock
Work with Supply Chain and retail accounts to maintain healthy stock levels, flag stock-outs and manage slow-moving inventory
Ensure retailer promotions, pricing and mechanics are executed correctly in every door
Deliver a consistent brand experience across Indonesia doors in line with SEA and global standards
Conduct store visits to audit visual merchandising, tester hygiene, counter cleanliness, product availability and service quality
Execute launches, campaigns, events and in-store animations on time and to brand standard
Lead masterclasses, makeovers, offsite trade events and pop-ups
Gather customer and staff feedback and share actionable insights with the Retail Manager SEA and HQ
Produce weekly and monthly retail reports by account and door
Track event, promotion, TOA and GWP performance and return
Analyse trends by door, category and hero product and recommend corrective actions
Present monthly performance reviews and forecasts to the Retail Manager SEA and local leadership team
Plan TOA and GWP calendars, forecast quantities, place orders, allocate stock and track redemption and inventory
Design, cost and run incentive and commission plans for Beauty Advisors and Counter Managers
Set targets, calculate and verify monthly payouts, run contests and review plans quarterly
Lead and manage full-time and part-time retail teams across all Indonesia doors
Recruit, onboard and retain Beauty Advisors and Counter Managers with HR
Optimise rosters, manage performance, monitor attrition and engagement, and maintain team morale
Ensure team training in selling ceremony, product knowledge and artistry techniques
Coach selling, upselling and cross-selling on the floor
Partner with Education to deliver launch training, masterclasses and refresher sessions
Track training completion and connect skills development to sales and mystery shopper results
Manage distribution of samples, testers and point-of-sale materials
Align local processes with SEA standards
Partner with Marketing, Visual Merchandising, Education, Supply Chain, Finance and HR
Manage the Indonesia retail budget for events, TOAs, GWPs, incentives and headcount

Requirements

What you’ll need

6 or more years in beauty, luxury or premium retail in Indonesia, including at least 3 years managing multi-door retail teams
Proven experience managing key retail accounts such as Sephora, department stores or travel retail in Indonesia
Hands-on experience designing and running incentive and commission schemes
Track record of delivering sales targets and improving in-store standards
Experience in a distributor model, managing a brand on behalf of a brand principal, is an advantage
Strong commercial and analytical skills; confident with Excel and retail reporting tools
Excellent negotiation and relationship-building skills with retail partners
Strong coaching ability, with a deep understanding of selling ceremonies and clienteling
Organised planner who can manage budgets, stock and multiple launches at once
Fluent in Bahasa Indonesia and English, written and spoken
Passionate about beauty, makeup and skincare, and about the customer experience
Energetic, hands-on leader who spends time on the shop floor
Builds a positive, motivated team culture
Comfortable in a fast-growing, fast-paced environment
Willing to work weekends, public holidays and evenings for key retail events
Degree in Business, Retail Management or a related field preferred

Benefits

Comp & perks

Professional growth and career development opportunities
Autonomy with guidance and genuine care
Diverse and inclusive team environment
Entrepreneurial opportunity to run the business like your own
Team gatherings and recognition
Clear career path
Training, masterclasses and refresher sessions
Incentive and commission plans for Beauty Advisors and Counter Managers
Short-term contests and spiffs around launches and key retail moments