Online Support Representative

Luxury Presence

. Assist customers with issues and requests when using products and services .

Posted 10/30/2026contractRemote • PhilippinesMid-LevelSenior💰 $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Customer Support, utilizing CRM systems and help desk software to effectively resolve customer issues and enhance user experience. Capable of educating clients on product features while collaborating with cross-functional teams to gather feedback and improve services.

Highest-signal resume keywords

Technical Customer Support ExperienceSalesforce ProficiencyWebsite Front-End And Back-End SystemsExcellent Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SupportCRM SystemsWebsite Front-End SystemsWebsite Back-End SystemsHelp Desk SoftwareRemote Support ToolsProduct TestingCustomer Feedback AnalysisFeature Request ReportingTraining Junior Specialists

Soft Skills

Excellent CommunicationProblem-SolvingMulti-TaskingResourcefulnessPatience

Tools & Technologies

SalesforceSlackAsanaHubSpotGoogle DriveChatGPTCodaCanvaClaude

Industry Keywords

Real Estate Industry FamiliarityCustomer SupportClient EducationProduct FeaturesTechnical Issues Reporting

About the role

Key responsibilities & impact

Assist customers with issues and requests when using products and services
Resolve customer queries and execute website requests
Recommend solutions and guide customers through product features and functionalities
Respond to customer requests via Salesforce chat and/or email
Identify customer needs and help clients use specific product features
Analyze and report product issues by testing scenarios or replicating user issues
Email clients and provide frequent updates
Report technical issues to the Product Team
Share feature requests and effective workarounds with team members
Gather customer feedback and share it with Product, Sales, and Marketing teams
Assist in training junior Customer Support Specialists
Support and assist teammates

Requirements

What you’ll need

Experience as a Technical Customer Support Specialist or similar technical customer support role
Experience with website front-end and back-end systems
Experience using help desk software, remote support tools, and online software including Salesforce, Slack, Asana, HubSpot, Google Drive, ChatGPT, Coda, Canva, and Claude
Understanding of CRM systems
Excellent communication and problem-solving skills
Ability to educate clients on product features and guide them toward effective solutions
Multi-tasking abilities and resourcefulness
Patience when handling tough cases, particularly live client websites
Degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience
Familiarity with the real estate industry is a plus
Must be a current resident of the Philippines
Willing to work graveyard hours if assigned, 5 days a week, 9 hours a day with a one-hour meal break
Own a laptop or desktop
Have a valid government ID
Have an existing bank account or be willing to open one if hired
Stable internet connection of at least 100 Mbps and a backup connection
Live in an area with a stable power supply

Benefits

Comp & perks

Stable internet connection requirement of at least 100 Mbps with a backup connection
Remote work arrangement
Opportunity to work with an AI growth platform for real estate
Training and support for teammates and junior Customer Support Specialists