FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Manager, CS Operations
Luxury Presence. Own fulfillment operations end to end, including tooling, automation, and processes that enable builders and QA teams to launch clients faster with fewer errors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end fulfillment operations, including the design and implementation of automation tools and processes that enhance efficiency and reduce errors. Proven ability to collaborate across teams, translate business needs into technical solutions, and drive projects to completion in fast-paced environments.
Highest-signal resume keywords
5+ Years In OperationsExperience With Workflow Automation PlatformsStrong Analytical SkillsTrack Record Of Building Internal ToolsExperience With Salesforce
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fulfillment OperationsAutomation DesignProcess MappingMetrics DefinitionImplementation OperationsWeb ProductionOnboardingDeliveryAI Tools UsageInternal Product Ownership
Soft Skills
Clear CommunicationPrioritization Decision-MakingProblem OwnershipCollaboration
Tools & Technologies
N8nZapierWorkatoSalesforce
Industry Keywords
SaaSTech CompanyReal Estate TechnologyMLS DataIDX Integrations
About the role
Key responsibilities & impact- Own fulfillment operations end to end, including tooling, automation, and processes that enable builders and QA teams to launch clients faster with fewer errors
- Own the roadmap for fulfillment tools and automations from scoping through build, launch, and adoption
- Partner with internal tools engineers by defining problems and desired outcomes
- Rebuild and consolidate existing automations for reliability, documentation, and maintainability
- Map current and desired launch workflows, distinguishing human judgment from automatable work
- Design consolidated processes and define the operational standard for launch readiness
- Provide prioritized recommendations and reject low-impact work with clear rationale and workarounds
- Establish baselines and targets for cycle time, rework, and manual effort
- Measure tool adoption separately from business impact
- Collaborate with fulfillment, onboarding, and engineering leaders to reduce handoff errors and rework
- Translate business needs for technical teams and technical considerations for business stakeholders
- Learn launch operations firsthand, then determine what to build, automate, or leave unchanged
- Report to the Director of CS Operations and work alongside fulfillment, onboarding, and internal tools engineering leaders
Requirements
What you’ll need- 5+ years in operations at a SaaS or tech company, including implementation operations, professional services operations, CS operations, revenue operations, or similar
- Hands-on experience in frontline work such as implementation, web production, onboarding, or delivery
- Track record of building and shipping internal tools, automations, or systems from scratch and working with engineers to get them adopted
- Experience in fast-moving, high-growth environments with real autonomy
- Active, daily use of AI tools, with examples of automated workflows
- Comfort with workflow automation platforms such as n8n, Zapier, Workato, or similar
- Experience with Salesforce or similar systems of record
- Strong analytical skills, including defining metrics, building baselines, and using metrics for decisions
- Ability to own problems and drive them to completion without direction
- Ability to form clear points of view and make prioritization decisions
- Ability to communicate complex situations clearly and concisely, especially to executives
- Familiarity with real estate technology, MLS data, or IDX integrations is nice to have
- Experience as an internal product owner for operations-built tools is nice to have
Benefits
Comp & perks- Bonus
- Competitive equity
- Full benefits