Customer Success Manager – Enterprise Adoption, Expansion

Luzid

. Own a portfolio of enterprise accounts at SAP integrators and their end clients from first deployment through renewal and expansion .

Posted 10/8/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on enterprise deployments and stakeholder engagement. Proven ability to drive account-level adoption and manage complex customer relationships effectively.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementEnterprise Deployment ExperienceExecutive PresenceMetrics-Driven Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B Technology ExperienceSAP ImplementationERP ImplementationMetrics DefinitionHealth Monitoring

Soft Skills

CoachingCommunicationProblem-SolvingHigh AgencyExecutive Alignment

Tools & Technologies

Deployment PlaybooksHealth Scoring ToolsProject Management Tools

Industry Keywords

Customer InsightsStakeholder EngagementMulti-Stakeholder ProgramsBusiness ReviewsInternational Travel

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own a portfolio of enterprise accounts at SAP integrators and their end clients from first deployment through renewal and expansion
Support and coach the Deployment team before and after go-live
Join key meetings, prepare the Deployment team for executive conversations, help escalate and resolve blockers, and review rollout plans
Work with C-level sponsors to define success, show realized value, and maintain executive alignment
Partner with customer PMOs to track milestones, risks, and usage across programs
Drive account-level adoption by defining metrics, monitoring health, and acting early on stalled accounts
Identify new projects, teams, and use cases within accounts and turn them into expansion
Run business reviews that make Luzid’s value concrete for budget decision-makers
Bring customer insights back to Product and the founding team
Help build the CS and deployment motion, including playbooks, templates, health scoring, and cadence
Build the customer success motion while working directly with the Deployment Lead and founding team

Requirements

What you’ll need

At least 5 years of experience in Customer Success, Account Management, Delivery, or similar roles in B2B tech
Hands-on experience with enterprise deployments, taking complex customers from signed contract to real usage
Fluent English, both written and spoken
Experience working with PMOs and executive sponsors in large, multi-stakeholder programs
Track record of increasing adoption and opening new projects in existing accounts, supported by metrics
Executive presence, including presenting to C-level stakeholders and handling difficult conversations
High agency and ability to build structure where there is none
Experience in SAP or ERP implementation projects is nice to have
Interest in and availability to travel internationally at least once per quarter is nice to have

Benefits

Comp & perks

International travel opportunities at least once per quarter (nice to have/availability)
Real international exposure across Brazil, Europe, and the US
Direct influence on deployment and customer success playbooks
Close access to the founding team
Visible role reporting into the Deployment Lead