Client Relations Specialist

LVH Global - Super Home Charters

. Manage all aspects of initial communication with Clients across various channels .

Posted 9/18/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client management and communication, with a strong focus on CRM utilization and organizational skills to support the Client Relations team effectively. Capable of handling high-value leads and maintaining accurate client profiles while ensuring exceptional service delivery.

Highest-signal resume keywords

Client ManagementCRM ProficiencyVerbal And Written CommunicationOrganizational SkillsMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Focus ExperienceLead QualificationProposal DevelopmentContract HandlingData Accuracy Maintenance

Soft Skills

Critical ThinkingInterpersonal SkillsProblem-SolvingTime Management

Tools & Technologies

CRM SystemGoogle Suite

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer Service PrinciplesLuxury ClientsTravel IndustryConcierge Services

About the role

Key responsibilities & impact

Manage all aspects of initial communication with Clients across various channels
Maintain comprehensive Client Profiles
Qualify leads by performing an initial assessment of the client’s background and request
Assign favorable and high value leads to Client Relations Directors
Assist the Client Relations team in all stages of the deal-closing process
Maintain the accuracy of data in the CRM system
Trace lead sources to support future marketing initiatives
Confirm availability and pricing of suitable options for active requests during non-central shifts
Develop proposals using the CRM system during non-central shifts
Prepare Booking Summary and file documents
Handle and send different types of Contracts
Distribute information to team and stakeholders
Oversee all activities within the shift and team in the absence of a Team Lead
Perform other tasks assigned by the Client Relations Director - Operations

Requirements

What you’ll need

5+ years client focus experience with hotel, travel, concierge & executive support
Exceptional verbal and written English communication skills
Bachelor's degree is a minimum educational requirement
Strong experience with CRM, Google Suite and other organizational tools
Multi-tasking capabilities and work effectively under deadlines
Knowledge of customer service principles and best practices
Good organization and time management
Critical thinking, interpersonal, and problem-solving skills
Strong analytical skills, detail-oriented and exceptional organizational and multitasking skills
Experience with luxury or high net worth clients is preferred but not required