LVH Global - Super Home Charters

Client Coordinator

• Manage all initial communication with clients across multiple channels (email, calls, chat, etc.)
• Build and maintain comprehensive client profiles within the CRM system
• Qualify inbound leads through initial assessment of client background, preferences, and requirements
• Assign high-value and suitable leads to Client Relations Directors
• Support the team throughout all stages of the deal-closing process
• Ensure accuracy, completeness, and proper tracking of data within the CRM system
• Monitor and trace lead sources to support marketing insights and future initiatives
• Prepare documents and conduct research as needed to support client requirements
• Prepare PAC (Pricing and Availability Check) templates based on client requirements
• Reach out to property owners and managers to confirm availability, pricing, and terms
• Assist in creating proposals based on provided instructions
• Submit proposals for review and approval by the Team Lead and/or Director
• Perform other related tasks as assigned by the Client Relations Director – Operations

Client Relations Coordinator

General

• Manage all aspects of initial communication with Clients across various channels
• Maintain comprehensive Client Profiles
• Qualify leads by performing an initial assessment of the client’s background and request
• Assign favorable and high value leads to Client Relations Directors
• Assist the Client Relations team in all stages of the deal-closing process
• Maintain the accuracy of data in the CRM system
• Trace lead sources to support future marketing initiatives
• Confirm availability and pricing of suitable options for active requests during non-central shifts
• Develop proposals using the CRM system during non-central shifts
• Prepare Booking Summary and file documents
• Handle and send different types of Contracts
• Distribute information to team and stakeholders
• Oversee all activities within the shift and team in the absence of a Team Lead
• Perform other tasks assigned by the Client Relations Director - Operations

Client Relations Coordinator

Client Relations Specialist