Client Support Specialist

Lyra Health

. Serve as the first point of contact for clients seeking mental health care .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and communication skills while effectively managing high-volume inquiries across multiple channels. Proficient in utilizing Customer Relationship Management tools to connect clients with appropriate mental health care services.

Highest-signal resume keywords

Customer Support ExperienceExceptional Writing SkillsZendesk ProficiencySalesforce ProficiencyHigh-Volume Workload Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceNeeds AssessmentClient EducationBenefit ExplanationSafety Concern RecognitionTime ManagementFlexibilityHigh-Touch Service

Soft Skills

Clear CommunicationFriendly ToneAdaptabilityFeedback EngagementSelf-Assessment

Tools & Technologies

ZendeskSalesforceChat ToolsCustomer Relationship Management Tools

Industry Keywords

Mental Health CareHealthcare EnvironmentTechnology EnvironmentRemote Work Experience

About the role

Key responsibilities & impact

Serve as the first point of contact for clients seeking mental health care
Conduct needs assessments and educate clients about Lyra’s services and benefit offerings
Connect clients to appropriate care
Prioritize client safety and wellbeing, recognize potential safety concerns, and escalate to clinical teams
Answer benefit, product, and technical questions
Handle high-volume inbound calls, emails, and chats
Work effectively in a structured team environment
Demonstrate time management and flexibility in handling unexpected situations
Engage in feedback and frequent self-assessment
Adapt to shift changes and pivot between service channels as needed

Requirements

What you’ll need

Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role
Exceptional writing skills and ability to provide information clearly and concisely while conveying a warm and friendly tone
Experience with Zendesk, Salesforce, and/or chat tools, or ability to quickly learn new tools and systems
Flexibility to work evenings, weekends, and holidays as part of the regular coverage schedule
Excellent written and verbal communication skills
Ability to navigate Customer Relationship Management tools
Ability to handle high-volume workloads across chat, email, and phone channels
Experience working remotely is a plus
Prior experience working in healthcare and/or a technology environment preferred

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations