Lyra Health

Account Coordinator

• Plan, coordinate, and oversee talks, workshops, and wellness activities for international clients
• Schedule, oversee, and ensure compliance with annual sessions agreed upon with specific accounts
• Oversee and ensure proper technical, operational, and conceptual execution of talks and activities in real time
• Request presentation creation from the international team
• Review materials and translated versions, making customizations such as integrating additional services and adapting client templates
• Lead logistics for healthcare trade shows
• Liaise with exhibitors, compile and follow up on required documents, and submit information on time
• Coordinate, manage, and ensure proper execution of wellness activities, talks, and programs for international accounts and initiatives
• Ensure global quality standards and manage operational relationships with speakers and instructors

Junior Account & Wellness Activities Coordinator

Team Leader

• Lead and manage a team of Learning and Organisational Development (L&OD) Consultants
• Provide direct line management, coaching, continuous professional development, performance reviews, 1:1 sessions, and capability assessments
• Foster a collaborative, high-performing, resilient team culture supporting innovation, continuous learning, and service excellence
• Oversee end-to-end delivery of L&OD interventions, ensuring evidence-based practices, high facilitation standards, clinical/OD rigor, and alignment with client needs
• Monitor delivery metrics, client feedback (CSAT/NPS), and quality assurance benchmarks
• Provide subject matter expertise and facilitation guidance for complex, high-visibility, or sensitive client engagements
• Act as primary escalation point for intervention design challenges, facilitation risks, and client service concerns
• Drive client satisfaction, engagement, retention, and new business growth targets
• Collaborate with Customer Success and Business Development teams to review client outcomes, measure intervention impact, and identify upsell/expansion opportunities
• Lead development, refresh, and enhancement of L&OD products, workshops, and scalable intervention toolkits for Lyra South Africa
• Translate departmental strategy into team objectives and operationalized delivery workflows
• Ensure product design reflects market trends, clinical/OD best practices, and diverse client requirements
• Lead training, upskilling, and engagement of external affiliate facilitators and practitioners
• Establish standardized delivery guidelines, product training modules, and quality audit processes for affiliates
• Deliver high-quality learning and organizational development services to Lyra South Africa clients

Team Leader – Learning and OD

Financial Planning and Analysis

• Provide counselling/therapy sessions to clients via in-person and virtual settings
• Adhere to Lyra’s clinical and service standards
• Maintain access to a suitable, private, and professional venue for in-person sessions
• Manage session scheduling
• Maintain timely and accurate documentation
• Ensure a high standard of care
• Coordinate periodically with Lyra’s care and operations team to support seamless service delivery and a positive client experience
• Support Lyra Health’s delivery of mental health services in Pampanga and Baguio, Philippines

Financial Consultant

Attorney

• Provide counselling/therapy sessions to clients in in-person and virtual settings
• Adhere to Lyra’s clinical and service standards
• Maintain access to a suitable, private, and professional venue for in-person sessions
• Manage client session scheduling
• Maintain timely and accurate documentation
• Ensure a high standard of care
• Coordinate periodically with Lyra’s care and operations team
• Support seamless service delivery and a positive client experience

Legal Consultant

Manager

• Manage team of Payer Integration Managers and get health plan integrations across the finish line with customers
• Provide strategic support to the organization regarding payer initiatives
• Act as cross-functional subject-matter expert for the Health Plan Integration product, including training, problem solving, and product input
• Support HPI-related partnerships, business development, product design, and member/customer experience
• Participate in Sales conversations to support and qualify product implementation with customer health plans
• Provide consultation on payer integration and billing for future Lyra products and services
• Collaborate with Billing, Marketing, Product, Health Plan/Health system, Customer Support, and provider teams
• Assist the product team with HPI launch documentation and health plan/customer conversations
• Develop relationships with key health-plan stakeholders
• Solve complex setup challenges with different health plans
• Adapt to ambiguity, organizational changes, market conditions, and shifting priorities

Manager, Payer Integration

Operations

• Monitor real-time queue volumes, break compliance, and call abandonment rates against service-level targets, including a sub-3% abandonment rate and answer-time thresholds
• Build, maintain, and optimise staff schedules, manage leave requests and shift swaps, and ensure continuous operational coverage
• Track staff utilisation, capacity, and availability to forecast short- and medium-term staffing needs
• Identify staffing gaps and coordinate coverage during unexpected absences or high-demand periods
• Maintain operational data, update workforce tracking systems, and generate staffing and attendance reports
• Coordinate with team leaders on communication, best practices, and operational workflows
• Act as an operational contact for administrative or workflow escalations and resolve bottlenecks
• Support operational projects, change-management initiatives, and quality-assurance checks
• Audit operational data for accuracy and compliance, including data privacy and security protocols
• Monitor and distribute complaints and escalations to the Duty Team Lead
• Coordinate training and learning-and-development allocation in alignment with service demands
• Drive the logistical and administrative operations of the clinical operations team, including rosters, shift management, resource allocation, efficiency improvements, and day-to-day administrative tracking
• Partner with Team Leaders on high-volume operational tasks

Senior Operations Coordinator

Therapist

• Provide individual DBT therapy via live video to adult clients
• Facilitate DBT skills groups via live video
• Assign DBT-relevant digital lessons, videos, and assessments
• Enhance client learning and monitor outcomes between sessions
• Deliver culturally responsive care to clients from diverse backgrounds and with varying needs and abilities
• Attend weekly consultation team meetings
• Attend one-on-one consultation meetings with an expert DBT team lead
• Co-lead DBT skills groups with other DBT providers
• Attend robust trainings to enhance clinical skills
• Provide care with team support during crises

DBT Therapist – NY Licensed, Master's or Doctoral, Telehealth

Executive Assistant

• Manage complex calendar scheduling, travel logistics, and day-to-day priorities for the Chief People Officer
• Handle sensitive, confidential HR, personnel, and organizational planning data
• Screen, prioritize, and manage incoming executive correspondence
• Draft, edit, and proof executive communications, presentation decks, and strategic materials
• Support Board of Directors and Compensation Committee meetings by compiling materials, taking minutes, and tracking action items
• Facilitate communication between the CPO, People/Talent teams, and internal/external stakeholders
• Oversee day-to-day operations of the Santa Monica office
• Act as the primary on-site point of contact for employees, executives, property management, vendors, and guests
• Manage office vendors, facilities logistics, access/security badges, supplies, catering, and mail/deliveries
• Plan and execute local culture initiatives, team-building activities, holiday events, and hybrid/onsite meeting logistics
• Maintain office budget tracking, expense reporting, and vendor invoicing

Account Manager

• Lead the end-to-end payer contracting strategy to secure net-new contracts and expand payer coverage in key target markets
• Negotiate rates, terms, and contract language with national and regional health plans
• Drive the contracting roadmap from initial outreach to contract execution and implementation
• Partner with Operations, Business Development, and Clinical leadership to understand market activation strategy and prioritize contracting targets
• Translate market expansion and business development goals into targeted network development initiatives
• Serve as a subject matter expert on the payer landscape for internal cross-functional teams
• Cultivate and manage long-term relationships with decision-makers and network managers at health plans
• Act as the primary relationship owner for payer partners
• Analyze market trends, competitive intelligence, and reimbursement landscapes
• Track and report on contracting KPIs and network adequacy
• Adjust and reprioritize strategies to optimize access to care for members

Payer Partnerships Director

Nurse Practitioner

• Provide evidence-based treatment through live 60-minute video intake appointments and regular follow-up appointments
• Conduct psychiatric evaluations and mental health risk assessments
• Provide psychiatric medication evaluations and longitudinal medication treatment
• Construct patient-centered treatment plans
• Document treatment recommendations
• Message patients
• Prescribe and manage psychiatric medications
• Provide evidence-based medication treatment following clinical best-practice guidelines, including measurement-based care and patient-centered care
• Refer patients to evidence-based therapy and coaching services

Prescribing Nurse Practitioner, Physician Assistant

• Manage and monitor key Neurodiversity Center of Excellence program metrics
• Identify and proactively address operational risks and opportunities
• Drive the operational roadmap in collaboration with cross-functional partners
• Independently manage day-to-day operations supporting providers and the clinical team
• Collaborate with Clinical, Product/Design, Data Science, Analytics, and HR/Legal partners
• Scope and manage key operational initiatives
• Improve the scalability of existing processes
• Train clinical and support staff on new workflows
• Design and implement scalable operational solutions as the Center of Excellence grows
• Analyze complex operational challenges, identify root causes, and develop effective solutions
• Execute operations for Lyra Health’s Neurodiversity Center of Excellence
• Build workflows supporting clients and providers while maintaining client and provider experience

Operations Lead – Neurodiversity Center of Excellence

Director

• Own the development, execution, and lifecycle of new Health Plan/Health System solutions
• Partner with Network and Clinical teams to define, standardize, and document solution services, KPIs, customer SLAs, differentiation, and pricing
• Work with Pricing and Finance teams to develop profitable pricing and packaging models
• Collaborate with Product Management to influence the technology platform roadmap
• Partner with GM and Product Marketing to develop solution positioning, value propositions, and messaging
• Partner with Enablement to develop solution briefs, presentations, battle cards, ROI calculators, and proposal templates
• Act as a subject matter expert for sales and pre-sales teams on critical customer and prospect sales
• Train sales, pre-sales, and customer development teams on the solution’s value proposition and delivery model
• Define and track solution KPIs, including revenue, margin, market share, customer adoption, operational efficiency, and customer satisfaction
• Establish feedback loops with customers, sales, product, and clinical teams to drive iterative improvements
• Help manage the solution lifecycle from launch to renewal and optimize performance
• Work closely with Sales, Product, Clinical, and Finance organizations to commercialize services technology and solve critical business problems

Solutions Director

• Shape how the go-to-market organization operates across process and technology
• Work with Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes
• Identify opportunities for process and technology improvement
• Translate business needs into system requirements
• Design scalable future-state solutions
• Support and coordinate CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives
• Lead discovery, documentation, and improvement of complex end-to-end GTM processes
• Evaluate how processes, platforms, data, and integrations work together across the GTM technology ecosystem
• Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, Business Analysts, and technical delivery teams
• Identify and prioritize AI, automation, and emerging technology opportunities
• Develop process maps, capability requirements, solution documentation, and decision frameworks
• Ensure requirements and implementation decisions remain aligned with business outcomes

Employer Solutions Systems and Process Manager

General

• Answer all calls presented to the National Support Centre
• Ensure accurate and timely data entry of all callers
• Route calls effectively to the correct specialised unit
• Support project updates as required
• Act as the first point of contact by telephone to assess and document client requirements
• Identify client needs and provide referrals to appropriate internal departments or external resources
• Create service enquiries for callers using contact center support facilities
• Conduct client satisfaction surveys
• Execute high-volume data entry into the Lyra database with speed and accuracy
• Perform data corrections, filtering, and cleaning of existing datasets
• Maintain database hygiene and prevent duplicate or incorrect information
• Monitor incoming calls and allocate tasks based on urgency and specialization
• Coordinate specific projects, timelines, and documentation
• Provide administrative assistance to the National Support Centre Manager, including report preparation and general office management

Customer Liaison Officer

Clinical Specialist

• Arrange face-to-face and virtual therapy according to procedures and clinical/client standards
• Manage client cases to alleviate presenting problems through thorough case management
• Case manage affiliate counsellors and provide feedback, support, and guidance
• Identify affiliate needs and support the affiliation process when required
• Implement client-specific policies and procedures, including substance abuse, occupational health, and incapacity management protocols
• Manage clinical risk with emergency contacts, hospitals, referrers, and other third parties
• Conduct Exec|Care sessions and telephone counselling as required
• Monitor service levels and conduct impact assessments
• Complete customer satisfaction surveys for all face-to-face cases
• Maintain accurate computer records of services and communications
• Report weekly customer satisfaction, impact survey, and case management statistics
• Provide timely feedback to account managers, team leaders, management, and client companies
• Attend meetings, supervision, and staff support groups
• Perform other relevant duties as required by the Manager