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Client Support Specialist – Billing
Lyra Health. Act as a billing liaison between clients and the company .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare billing and customer service, with a strong focus on resolving client queries and collaborating with internal teams to enhance the client experience. Proficient in managing billing responsibilities and maintaining attention to detail in a fast-paced environment.
Highest-signal resume keywords
Healthcare Billing ExperienceCustomer Service SkillsEOB UnderstandingZendesk ProficiencySalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingBank ReconciliationPayment PostingPatient BillingClaim Resolution
Soft Skills
Attention to DetailWritten CommunicationVerbal Communication
Tools & Technologies
ZendeskSalesforceJIRA
Industry Keywords
HealthcareBilling LiaisonClient Account IssuesHealth Plan Benefits
About the role
Key responsibilities & impact- Act as a billing liaison between clients and the company
- Resolve customer queries via phone and email while meeting productivity goals
- Follow up on returned claims and handle other billing responsibilities
- Keep clients informed of billing and payment status
- Collaborate with internal billing teams and customer success to resolve client cases
- Troubleshoot client account issues
- Collaborate with the provider team to complete steps necessary to use health plan benefits
- Collaborate with technical teams to identify bugs and improve the client/provider experience
Requirements
What you’ll need- 1+ years experience in healthcare billing customer service
- Experience in healthcare and/or medical billing a plus
- Experience in medical billing setting in bank reconciliation, payment posting and patient billing
- Ability to read and understand EOBs helpful
- Experience with Zendesk, Salesforce, and/or JIRA a plus
- Excellent attention to detail
- Excellent written and verbal communication skills
- Ability to work on a scheduled shift and holidays
- Monday-Friday availability, 9:30 am-6 pm PT
Benefits
Comp & perks- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- Well-being perks and activities
- Surprise swag
- Free food
- Regular community celebrations