Clinical Specialist

Lyra Health

. Arrange face-to-face and virtual therapy according to procedures and clinical/client standards .

Posted 9/18/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and client-specific policies, with a strong focus on ethical integrity and clinical judgment. Proficient in managing multiple cases and providing high-quality documentation and feedback in corporate mental health settings.

Highest-signal resume keywords

Registered Social WorkerCounselling PsychologyCase ManagementClient-Specific PoliciesMultilingualism

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CounsellingClinical JudgmentDocumentationImpact AssessmentCustomer Satisfaction SurveysEmergency Risk ManagementWorkflow StructuringAttention to DetailRecord-KeepingFeedback Provision

Soft Skills

Strong Communication SkillsCollaborative WorkIndependent Decision-MakingDeadline AdherencePrioritisation

Certifications & Qualifications

HPCSA RegistrationSACSSP Registration

Industry Keywords

Substance AbuseOccupational HealthIncapacity ManagementChild AbuseGBVCorporate Mental HealthHigh-Profile ClientsClient EngagementTherapy ProceduresCase Management Statistics

About the role

Key responsibilities & impact

Arrange face-to-face and virtual therapy according to procedures and clinical/client standards
Manage client cases to alleviate presenting problems through thorough case management
Case manage affiliate counsellors and provide feedback, support, and guidance
Identify affiliate needs and support the affiliation process when required
Implement client-specific policies and procedures, including substance abuse, occupational health, and incapacity management protocols
Manage clinical risk with emergency contacts, hospitals, referrers, and other third parties
Conduct Exec|Care sessions and telephone counselling as required
Monitor service levels and conduct impact assessments
Complete customer satisfaction surveys for all face-to-face cases
Maintain accurate computer records of services and communications
Report weekly customer satisfaction, impact survey, and case management statistics
Provide timely feedback to account managers, team leaders, management, and client companies
Attend meetings, supervision, and staff support groups
Perform other relevant duties as required by the Manager

Requirements

What you’ll need

Fully qualified and registered social worker with at least an Honours degree in Social Work, OR a fully qualified and registered Counselling/Clinical psychologist, OR a Registered Counsellor
Registration with the appropriate professional body
BA (Honours) (BPsych) and registration with the HPCSA, or MA (Clinical/Counselling Psychology) and registration with the HPCSA, or BA (Social Work) and registration with the SACSSP
Relevant experience providing counselling to people at risk, child abuse, workplace risks, GBV and high-profile clients preferred
Multilingualism including English preferred
Exceptional attention to detail and high standards of documentation and record-keeping
Strong follow-through, deadline adherence, prioritisation, and workflow structuring
Ability to manage multiple cases simultaneously
Strong clinical judgment and ethical integrity
Strong administrative competence and commercial awareness in corporate mental health environments
Confident engagement with senior executives and strong communication skills
Ability to work collaboratively and make independent decisions