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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex behavioral health cases, utilizing evidence-based practices and tools for client assessment and engagement. Proficient in crisis management, care coordination, and developing personalized care plans while ensuring client safety and compliance with mental health regulations.
Highest-signal resume keywords
Master’s Degree In Clinical Social WorkLCSW Or Equivalent Independent Clinical LicensureCase ManagementCrisis ManagementMotivational Interviewing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral Health AssessmentCrisis SupportSymptom Measurement AdministrationPersonalized Care Plan DevelopmentRisk AssessmentDe-Escalation TechniquesDialectical Behavior Therapy (DBT)Health Plan NavigationClient Engagement StrategiesMultidisciplinary Team Collaboration
Soft Skills
CommunicationCollaborationIndependent WorkLeadership FeedbackClient Relationship Management
Tools & Technologies
Lyra’s Proprietary Matching SoftwareFacility DatabasesHealth Plan DirectoriesInternet Search Tools
Certifications & Qualifications
LCSWLMFTLPCLPCC
Industry Keywords
Mental Health ServicesHigher Levels Of CareCommunity Mental Health ResourcesEvidence-Based PracticesCrisis Intervention
About the role
Key responsibilities & impact- Assess client clinical needs for higher levels of care
- Provide in-the-moment phone support to clients with complex behavioral health issues
- Ensure client safety and navigate clients into high-quality, evidence-based facilities and programs
- Manage a caseload of complex, multi-need clients through collaborative, long-term case management
- Facilitate client engagement across various levels of care using Motivational Interviewing and other strategies
- Manage client crises through brief risk and needs assessments, safety planning, and de-escalation
- Respond to callers seeking crisis support and offer brief, evidence-based coping skills
- Communicate with clients and providers via email, phone, and occasionally text
- Identify treatment options using Lyra’s proprietary matching software, facility databases, health plan directories, and internet searches
- Administer and monitor PHQ-9, GAD-7, and other symptom measures
- Develop personalized care plans
- Present cases at Multidisciplinary Team Meetings
- Proactively reach out to members who may benefit from additional support
- Coordinate care with Preferred Facility Network providers, health plans, and navigators
- Collaborate with billing and facility network teams on authorized referrals and treatment quality
- Participate in an on-call rotation for a direct phone line
- Complete screenings for Lyra’s Dialectical Behavior Therapy (DBT) program
- Provide leadership feedback for continuous program improvement
Requirements
What you’ll need- Master’s degree in clinical social work or equivalent
- LCSW or equivalent independent clinical licensure is required (e.g., LMFT, LPC, LPCC, etc.)
- Candidates must have a state license to deliver mental health services independently; candidates without one will not be considered
- Significant experience managing high-risk clinical situations, including suicidality and mandated reporting
- Experience navigating health plans and encouraging client engagement with escalating mental health needs
- Proficient in case management and delivering specialized care for clients with diverse care needs
- Knowledge of higher levels of care and community mental health resources
- Ability to work independently in a remote environment and collaboratively within a small team
- Familiarity with health plan procedures and medical necessity criteria
- Full-time resident of the United States; work cannot be completed from outside the United States
- Bilingual Spanish-speaking candidates strongly preferred, but not required
- We’re unable to provide supervised hours toward licensure
Benefits
Comp & perks- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- Well-being perks and activities
- Surprise swag
- Regular community celebrations