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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume data entry, client needs assessment, and effective call routing. Proficient in maintaining database hygiene and providing administrative support within a fast-paced contact center environment.
Highest-signal resume keywords
High-Volume Data EntryClient Needs AssessmentCall RoutingDatabase ManagementAdministrative Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryData CleaningData FilteringDatabase HygieneReport Preparation
Soft Skills
CommunicationClient ServiceProblem Solving
Tools & Technologies
Lyra DatabaseContact Center Support Facilities
Certifications & Qualifications
MatricGrade 12
Industry Keywords
Client Satisfaction SurveysTask AllocationProject CoordinationOffice Management
About the role
Key responsibilities & impact- Answer all calls presented to the National Support Centre
- Ensure accurate and timely data entry of all callers
- Route calls effectively to the correct specialised unit
- Support project updates as required
- Act as the first point of contact by telephone to assess and document client requirements
- Identify client needs and provide referrals to appropriate internal departments or external resources
- Create service enquiries for callers using contact center support facilities
- Conduct client satisfaction surveys
- Execute high-volume data entry into the Lyra database with speed and accuracy
- Perform data corrections, filtering, and cleaning of existing datasets
- Maintain database hygiene and prevent duplicate or incorrect information
- Monitor incoming calls and allocate tasks based on urgency and specialization
- Coordinate specific projects, timelines, and documentation
- Provide administrative assistance to the National Support Centre Manager, including report preparation and general office management
Requirements
What you’ll need- Matric / Grade 12 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score