Customer Success Manager

Lyra Health

. Serve as the primary relationship owner for mid-market employer customers with 1,000-5,000 lives .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $117,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, particularly within mid-market employer accounts, leveraging data-driven insights and AI tools to enhance customer engagement and operational efficiency. Strong communication and project management skills are essential for collaborating across teams and driving customer utilization metrics.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData-Driven Business ReviewsProject ManagementAI and Workflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Utilization MetricsRenewals ManagementData StorytellingOperational EfficiencyCross-Functional Collaboration

Soft Skills

Excellent Communication SkillsGrowth MindsetTrust Building

Tools & Technologies

AI ToolsSoftware Automation

Industry Keywords

HREmployee BenefitsHealthcareMid-Market Complexity

About the role

Key responsibilities & impact

Serve as the primary relationship owner for mid-market employer customers with 1,000-5,000 lives
Partner with customer benefit teams and key stakeholders
Manage renewals and partner with Account Executives to identify expansion opportunities
Support customers’ utilization goals through value-driven, data-led business reviews (QBRs/ABRs) and ongoing meetings
Monitor account health proactively to identify churn or operational risks through efficient reporting
Leverage AI and modern technology tools to scale workflows, optimize execution, and guide peers on process improvements
Collaborate cross-functionally with product, clinical, data science, and legal teams to resolve issues
Master Lyra product offerings to champion new features and maximize customer adoption
Partner with marketing to deliver communication campaigns and workshops
Re-evaluate priorities during departmental shifts or evolving workflows

Requirements

What you’ll need

5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare
Experience managing employer accounts with headcounts within the 1,000-5,000 range (or similar mid-market complexity)
Demonstrated ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy
Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics
Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders
Ability to leverage AI and software tools to automate tasks, optimize workflows, and drive operational efficiency
Strong project management skills and the ability to collaborate successfully across cross-functional teams
A growth mindset and a passion for mental health and changing the healthcare landscape
Willingness to travel (10%)

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations
Discretionary bonuses may be available