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Employer Solutions Systems and Process Manager
Lyra Health. Shape how the go-to-market organization operates across process and technology .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business systems and solution architecture, with a strong focus on process improvement and technology integration within the go-to-market ecosystem. Proficient in translating business needs into scalable solutions while collaborating across multiple teams and leveraging enterprise SaaS platforms.
Highest-signal resume keywords
Business Process ImprovementSalesforce Ecosystem ExperienceSystems IntegrationWorkflow AutomationTechnology Consulting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business SystemsSolution ArchitectureProcess MappingData FlowsSystems ArchitectureComplex Technology ImplementationsCross-Functional Business ProcessesAI Opportunities IdentificationCRM Data ModelsDecision Frameworks
Soft Skills
Problem-SolvingFacilitationDocumentationCommunicationCuriosity
Tools & Technologies
SalesforceGainsightMarketing TechnologyEnterprise ArchitectureAutomation Tools
Industry Keywords
Go-To-Market TechnologyEmerging TechnologyTechnology EcosystemCustomer Lifecycle InitiativesTechnical Delivery Teams
About the role
Key responsibilities & impact- Shape how the go-to-market organization operates across process and technology
- Work with Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes
- Identify opportunities for process and technology improvement
- Translate business needs into system requirements
- Design scalable future-state solutions
- Support and coordinate CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives
- Lead discovery, documentation, and improvement of complex end-to-end GTM processes
- Evaluate how processes, platforms, data, and integrations work together across the GTM technology ecosystem
- Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, Business Analysts, and technical delivery teams
- Identify and prioritize AI, automation, and emerging technology opportunities
- Develop process maps, capability requirements, solution documentation, and decision frameworks
- Ensure requirements and implementation decisions remain aligned with business outcomes
Requirements
What you’ll need- 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline
- Demonstrated experience analyzing and redesigning complex, cross-functional business processes
- Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts
- Experience working within the Salesforce ecosystem and familiarity with CRM data models, automation, integrations, and adjacent GTM platforms
- Experience leading complex technology implementations or transformation programs involving multiple business and technical teams
- Ability to translate between business and technical audiences and constructively challenge business requirements and proposed technical solutions
- Curiosity about AI and emerging enterprise technology and how it can be applied to business problems
- Strong problem-solving, facilitation, documentation, and communication skills
Benefits
Comp & perks- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- Well-being perks and activities
- Surprise swag
- Regular community celebrations
- Discretionary bonuses may be available