Operations Lead – Neurodiversity Center of Excellence

Lyra Health

. Manage and monitor key Neurodiversity Center of Excellence program metrics .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $95,000 - $131,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing digital health operations and driving scalable solutions while collaborating with cross-functional teams. Proven ability to analyze complex challenges, implement effective workflows, and build trust with stakeholders to enhance client and provider experiences.

Highest-signal resume keywords

Digital Health Operations ManagementProject ManagementData Analysis in Google Sheets, SQL, and SnowflakeCross-Functional CollaborationOperational Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Roadmap DevelopmentProgram DevelopmentMetrics-Driven Problem SolvingWorkflow Design and ImplementationComplex Documentation Management

Soft Skills

Excellent Interpersonal SkillsHighly Organized Self-StarterAdaptable Communication StyleAbility to Prioritize Competing Tasks

Industry Keywords

Neurodiversity Center of ExcellenceMental Health CareHigh-Growth OperationsStartup Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage and monitor key Neurodiversity Center of Excellence program metrics
Identify and proactively address operational risks and opportunities
Drive the operational roadmap in collaboration with cross-functional partners
Independently manage day-to-day operations supporting providers and the clinical team
Collaborate with Clinical, Product/Design, Data Science, Analytics, and HR/Legal partners
Scope and manage key operational initiatives
Improve the scalability of existing processes
Train clinical and support staff on new workflows
Design and implement scalable operational solutions as the Center of Excellence grows
Analyze complex operational challenges, identify root causes, and develop effective solutions
Execute operations for Lyra Health’s Neurodiversity Center of Excellence
Build workflows supporting clients and providers while maintaining client and provider experience

Requirements

What you’ll need

8+ years of experience with digital health operations, management consulting, or related experiences
Some high-growth operations or startup experience is strongly preferred
Excellent interpersonal skills and ability to build trust with senior-level client stakeholders
Ability to adjust communication style for different audiences to influence coordinated action
Highly organized self-starter who excels in driving clarity amidst ambiguity
Ability to prioritize competing tasks
Experience building new programs from scratch
Strong project management skills
Demonstrated ability to drive results with cross-functional partners involving complex documentation, work plans, and deadlines across multiple parallel initiatives
Facility with data analysis in Google Sheets, SQL, and Snowflake preferred
Metrics-driven approach to problem solving
Ability to lead and drive large-scale complex, multi-stakeholder projects
Passion for expanding access to quality mental health care

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations