Senior Customer Development Executive

Lyra Health

. Own the commercial relationship for a book of existing customers.

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $171,000 - $236,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving revenue growth through upselling and cross-selling strategies. Proficient in leveraging customer insights and data to achieve high renewal rates and align with customer objectives.

Highest-signal resume keywords

Account ManagementRenewal Process ManagementUpsell/Cross-Sell StrategyCRM ProficiencyB2B Healthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationData AnalysisForecastingCustomer InsightsPricing Strategy

Soft Skills

Excellent CommunicationStakeholder ManagementEmotional IntelligenceTrust BuildingDiplomatic Objection Handling

Tools & Technologies

SalesforceGainsightCRM Systems

Industry Keywords

B2B HealthcareCustomer SuccessPost-Sale Sales ModelHealthcare LandscapeCustomer Pain Points

About the role

Key responsibilities & impact

Own the commercial relationship for a book of existing customers.
Drive expansion opportunities by identifying upsell and cross-sell needs.
Lead and manage the renewal process, including pricing discussions and contract negotiations, for customers going out to RFP/RFI for renewal.
Partner with Customer Success Managers to align on strategic account plans and customer objectives.
Understand customer business models, usage trends, and product adoption to inform growth strategies.
Maintain accurate forecasts and updates in Salesforce or CRM.
Collaborate cross-functionally with Product, Marketing, and Support teams.
Achieve 95%+ renewal rate on owned accounts.
Generate measurable expansion revenue through upsell/cross-sell activity.
Maintain accurate account mapping and commercial forecasts.

Requirements

What you’ll need

12+ years of experience in account executive, customer success, or renewal-focused sales roles.
Proven ability to meet or exceed expansion and renewal targets.
Excellent communication and stakeholder management skills.
High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
Strong analytical mindset; ability to leverage customer data and product usage insights.
Comfortable with contract terms and commercial discussions.
CRM proficiency (Salesforce, Gainsight, or equivalent).
Experience in B2B healthcare companies.
Experience working in a CS-led or post-sale sales model.
Understanding of the healthcare landscape and customer pain points.

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations