Senior Customer Success Manager

Lyra Health

. Serve as the primary relationship owner for Major/Key segment employer customers (30,000+ lives), maintaining regular contact with benefits team members and other key stakeholders .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $119,000 - $164,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and relationship management within the HR, Benefits, and Healthcare sectors, with a strong focus on mental health strategy and cross-functional collaboration. Proven ability to innovate, manage projects, and deliver impactful customer experiences.

Highest-signal resume keywords

Customer Success ManagementProject ManagementCross-Functional CollaborationMental Health StrategyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ExperienceData AnalysisCustomer ReportingCampaign DevelopmentProduct Roadmap Planning

Soft Skills

Problem SolvingTrust BuildingCollaborationPrioritizationCreativity

Tools & Technologies

Data ToolsMarketing Platforms

Industry Keywords

HRBenefitsHealthcareCustomer EngagementWorkforce Mental Health

About the role

Key responsibilities & impact

Serve as the primary relationship owner for Major/Key segment employer customers (30,000+ lives), maintaining regular contact with benefits team members and other key stakeholders
Partner with marketing to develop and deliver engaging campaigns and workshops for customers
Produce and regularly communicate customer reports
Collaborate with product, clinical, data science, legal, and other internal teams to resolve customer requests and issues
Contribute to product roadmap planning, providing the customer and patient voice, and champion new product offerings with customers
Ensure customers feel supported and delighted after every interaction so they renew with Lyra each year
Serve as a strategic lead for a curated portfolio of the largest, most complex global customers
Partner with senior benefits leaders and external benefits consultants to shape workforce mental health strategy globally
Leverage modern technology and data tools to scale impact, reduce ambiguity, and deliver a seamless experience for strategic partners

Requirements

What you’ll need

8+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
Passion for mental health and changing the healthcare landscape
Excellent verbal and written communication skills, with an emphasis on quickly gaining trust
Ability to innovate and creatively solve problems in a highly collaborative manner
Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
Ability to prioritize and balance multiple customers
Willingness to travel (10%)

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations