Senior Group Manager, Customer Success

Lyra Health

. Hire, develop, and retain a team of high-performing Customer Success Managers .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $134,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Customer Success teams, driving customer retention, and managing operational consistency while leveraging data analytics for strategic decision-making. Proven ability to influence stakeholders and manage executive-level client engagements in the employer-sponsored health benefits space.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipSalesforceTableauEmployer-Sponsored Health Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ConsistencyKPI ManagementRevenue ForecastingRisk ManagementStrategic Reporting

Soft Skills

Communication SkillsRelationship BuildingInfluencing PeersTrust BuildingCoaching

Tools & Technologies

SalesforceTableau

Industry Keywords

Customer RetentionNet-New Revenue ExpansionCustomer SatisfactionMental HealthHealthcare Landscape

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Hire, develop, and retain a team of high-performing Customer Success Managers
Ensure operational consistency across customer tiers and segments
Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and identify training or enablement needs
Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting
Drive accountability for department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction
Provide consolidated reporting on team achievements and identify business risks or macroeconomic trends
Lead risk management strategies across assigned segments for talent, relationship, and revenue risks
Oversee monthly revenue forecasting and mitigation strategies for financial risks and underperforming accounts
Manage executive-level client engagement and high-visibility clinical or operational escalations
Represent Customer Success in late-stage prospect finalist meetings and strategic internal deal reviews
Collaborate with Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation
Manage customer relationships as needed

Requirements

What you’ll need

10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
5+ years of management experience
Experience in the employer-sponsored health benefits space required
Ability to organize and manage multiple company initiatives
Proven ability to positively influence peers
Excellent verbal and written listening and communication skills
Ability to quickly gain trust and build relationships at all organizational levels, externally and internally
Ability to communicate effectively with senior management
Experience with Salesforce and Tableau
Passion for mental health and changing the healthcare landscape

Benefits

Comp & perks

Discretionary bonuses
Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life and disability insurances
Lyra for Lyrians coaching and therapy services
Equity through discretionary restricted stock units
Competitive paid time off, including vacation, sick days, and company holidays
Paid parental leave
401(k) with up to 3% matching
Monthly tech allowance
Well-being perks and activities
Surprise swag
Regular community celebrations