Implementation Manager

Lyrebird Health

. Lead complex Enterprise implementations for hospitals, health systems and other organisations .

Posted 9/24/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex enterprise implementations within healthcare settings, focusing on trial design, customer adoption, and value measurement. Proficient in cross-functional collaboration and technical fluency to engage with IT functions on integration and security.

Highest-signal resume keywords

Enterprise Implementation LeadershipCross-Functional Delivery ManagementTechnical Fluency in Integration and SecurityROI and Metrics DemonstrationHealth System Software Implementation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation ManagementTrial DesignValue MeasurementRisk ManagementIntegration DepthAPI-Level TroubleshootingHL7/FHIRSSOClinical Template DevelopmentGovernance Forum Coordination

Soft Skills

Problem DiagnosisStakeholder EngagementDecision-MakingGravitasTraining Facilitation

Tools & Technologies

Admin ToolingUsage ReportingProvisioning SystemsCustomer Success PlatformsClinical Systems

Certifications & Qualifications

ISO 27001Essential EightIRAP

Industry Keywords

Healthcare ImplementationHealth Security FrameworksPrivacy Impact AssessmentsGovernment Health ProgramsMulti-Stakeholder Programs

About the role

Key responsibilities & impact

Lead complex Enterprise implementations for hospitals, health systems and other organisations
Deliver customer implementations and pilots from trial design through go-live, early adoption and transition into business as usual
Design trial scope with account executives, customers and internal stakeholders
Own delivery across competitive pilots, trials and new implementations
Coordinate with customers, engineering, support, clinical teams, account executives and customer success
Demonstrate implementation value with evidence and customer-relevant metrics
Drive adoption through training sessions, training artefacts and clinical templates
Own state health rollouts end to end, including pilot design, site-by-site go-live plans, prerequisites, owners, dates and governance forums
Build a repeatable and scalable implementation model covering trial design, value measurement, risk and dependency management, and retrospectives
Feed deployment requirements back to Product, shaping organisation settings, provisioning, admin tooling and usage reporting

Requirements

What you’ll need

Track record leading complex, multi-stakeholder customer implementations or transformation programmes end to end, accountable for the outcome, where success could not come from a standard playbook
Experience building the business case or demonstrating ROI to an enterprise customer by designing work to move the right metrics and capturing those metrics
Ability to drive cross-functional delivery without direct authority, holding multiple workstreams together and resolving blockers and decisions
Technical fluency to lead credibly with customer IT functions on identity, provisioning, integration and security review
Judgement to diagnose whether a problem is product, technical, clinical, workflow or behavioural
Gravitas to hold a programme board when things go wrong
Comfortable building the operating model rather than inheriting one
Experience implementing software inside a hospital, health system, or state or federal government health programme (nice to have)
Integration depth including HL7/FHIR, directory services, SSO and API-level troubleshooting (nice to have)
Familiarity with Australian health security and privacy frameworks including ISO 27001, Essential Eight, IRAP and privacy impact assessments (nice to have)
Ongoing right to work in Australia without requiring visa sponsorship now or in the future

Benefits

Comp & perks

Inclusive, safe, supportive workplace where everyone can thrive
Encouragement for applicants from underrepresented backgrounds in tech to apply