Lyrebird Health

DevOps Engineer

• Own the reliability, security, and scalability of Lyrebird's production platform
• Manage AWS infrastructure, deployment pipelines, observability, and incident detection and response
• Define SLOs, alerting, and observability strategy
• Hold the line on platform availability and latency for clinicians
• Shape incident detection, response, and learning processes
• Evolve AWS and Terraform infrastructure for resilience, scale, and disaster recovery
• Set direction for CI/CD pipelines and developer tooling to make deployments safer and faster
• Build security controls and compliance automation into the platform
• Raise operational maturity across engineering teams so they can run their own services confidently
• Challenge technical decisions when reliability or security is at stake
• Report to the Engineering Manager, Platform and Security, and work across every engineering team

Staff Site Reliability Engineer

Product Manager

• Own the enterprise product end to end, including core platform capability and tailored work for enterprise customers
• Extend Lyrebird's support for hospitals, health services and multi-site groups through org hierarchy, SSO and provisioning, admin tooling, template governance, audit and usage reporting
• Shape the enterprise roadmap and communicate direction and delivery expectations to customers
• Build and own the enterprise prioritisation framework with clear written criteria
• Consolidate independent streams of enterprise requests into prioritised, rationale-backed work
• Turn tailored customer requests into buildable solutions and identify broader core product needs
• Establish the voice-of-customer loop with senior customer stakeholders
• Use usage and adoption data to drive roadmap decisions
• Collaborate with the UK team so learnings benefit every market
• Deliver customer-specific integrations and workflows for large health organisations
• Coordinate across engineering teams that the role does not directly own

Enterprise Product Manager

Implementation Specialist

• Lead complex Enterprise implementations for hospitals, health systems and other organisations
• Deliver customer implementations and pilots from trial design through go-live, early adoption and transition into business as usual
• Design trial scope with account executives, customers and internal stakeholders
• Own delivery across competitive pilots, trials and new implementations
• Coordinate with customers, engineering, support, clinical teams, account executives and customer success
• Demonstrate implementation value with evidence and customer-relevant metrics
• Drive adoption through training sessions, training artefacts and clinical templates
• Own state health rollouts end to end, including pilot design, site-by-site go-live plans, prerequisites, owners, dates and governance forums
• Build a repeatable and scalable implementation model covering trial design, value measurement, risk and dependency management, and retrospectives
• Feed deployment requirements back to Product, shaping organisation settings, provisioning, admin tooling and usage reporting

Staff Site Reliability Engineer

Enterprise Product Manager

Implementation Manager