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Senior Client Engagement Manager – Post-Pay
Lyric - Clarity in motion.. Serve as the primary payment integrity implementation lead and day-to-day point of contact for assigned payer clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare payment integrity, leading complex client-facing implementations, and managing the end-to-end requirements lifecycle. Proficient in translating client needs into actionable requirements and maintaining comprehensive documentation throughout the project lifecycle.
Highest-signal resume keywords
Healthcare Payment Integrity ExpertiseClient-Facing Implementation LeadershipRequirements Documentation and ValidationData Mapping and ValidationProficiency in Microsoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Post-Payment Payment IntegrityData MiningDRG ReviewCoding ReviewOverpayment RecoveryClaims OperationsBusiness AnalysisProcess FlowsUser StoriesAcceptance Criteria
Soft Skills
Relationship ManagementFacilitation SkillsWritten CommunicationNegotiation SkillsIssue Resolution
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsJiraAzure DevOpsConfluence
Certifications & Qualifications
PMPPMI-PBACBAPLean Six SigmaProsci
Industry Keywords
Healthcare AdministrationPayer Claims OperationsHealthcare Technology ImplementationPayment Integrity SoftwareClaims-Adjudication Platforms
Tech Stack
Tools & technologiesAzurePMPSQL
About the role
Key responsibilities & impact- Serve as the primary payment integrity implementation lead and day-to-day point of contact for assigned payer clients
- Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates
- Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users
- Advise clients on implementation choices, workflow design, and practical tradeoffs
- Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval
- Translate client needs into requirements, process flows, user stories, acceptance criteria, data specifications, and configuration decisions
- Maintain implementation artifacts including requirements, workflow documentation, data dictionaries and mappings, decision logs, RAID logs, action trackers, test evidence, approvals, training materials, and transition documentation
- Serve as an expert resource across post-payment payment integrity, including COB, data mining, DRG review, coding or clinical chart review, provider outreach, overpayment validation, recovery, appeals, reconciliation, and reporting
- Explain Lyric Replay product capabilities, workflows, configuration options, dependencies, limitations, and expected user experience
- Lead discovery and validation of claims, member, eligibility, provider, benefit, contract, payment, clinical, recovery, and reference data
- Document source-to-target mappings, transformation rules, default values, exclusions, reconciliation logic, and data-quality expectations
- Act as the communication bridge between clients and Lyric product, Business Analysis, engineering, data, configuration, QA, security, operations, and customer success teams
- Maintain RAID and decision logs and drive risks, assumptions, issues, and dependencies to resolution
- Coordinate milestones across discovery, design, configuration, integration, testing, training, cutover, go-live, and hypercare
- Define test scenarios and acceptance criteria; support system testing, UAT, defect triage, fix validation, and client acceptance
- Assess readiness and coordinate cutover, go-live, hypercare, issue triage, communications, decision tracking, and stabilization reporting
- Direct service delivery and supporting teams to achieve customer satisfaction
- Lead or support escalations with structured discovery, solution proposals, and documented resolution paths
- Remain engaged after go-live to support adoption, optimization, expansion opportunities, account teams, and operations
Requirements
What you’ll need- Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or a related field, or an equivalent combination of education and relevant experience
- Minimum of five (5) years of progressive experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, business analysis, consulting, or a closely related field
- Minimum of three (3) years leading complex, client-facing healthcare implementations or workstreams from discovery and requirements through testing, go-live, and post-go-live support
- Expert-level knowledge of post-payment payment integrity across domains such as COB, data mining, DRG review, coding or clinical chart review, overpayment recovery, appeals, and reconciliation
- Ability to elicit, analyze, document, validate, and obtain approval for complex business and technical requirements
- Experience partnering with Business Analysts and technical teams to develop process flows, user stories, acceptance criteria, data specifications, and traceability
- Strong understanding of healthcare claims and supporting data domains, data mapping, source-to-target logic, data validation, secure file transfer, and APIs
- Experience maintaining RAID logs, decision logs, action trackers, change controls, requirements repositories, test evidence, and implementation documentation
- Ability to explain sophisticated payment integrity workflows and product behavior to business, operational, technical, and executive audiences
- Excellent facilitation, written communication, presentation, relationship management, negotiation, and issue-resolution skills
- Ability to manage multiple priorities, organize complex information, operate with limited direction, and drive accountability across teams without direct authority
- Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and structured project or requirements management tools
- Ability to maintain confidentiality and comply with applicable healthcare privacy, security, and data-handling requirements
- Ability to travel approximately 20 percent, including client-site travel as needed
- Preferred: experience with payment integrity software or services for health plans; Lyric Replay or similar platforms; SQL, relational data models, business intelligence tools, data profiling, and reconciliation; claim-adjudication platforms and payer systems; Agile environments and Jira, Azure DevOps, or Confluence; implementation playbooks and training materials; PMP, PMI-PBA, CBAP, Lean Six Sigma, Prosci, or Agile certification; payment integrity, coding, clinical, health information management, or claims-related credential
Benefits
Comp & perks- Equal Opportunity Employer committed to an inclusive environment
- Collaborative success environment