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Senior Engagement Manager
Lyric - Clarity in motion.. Serve as a strategic, consultative partner to healthcare payor clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT project management within healthcare payor environments, focusing on software implementation, stakeholder engagement, and strategic planning. Proficient in utilizing project management tools and methodologies to drive product adoption and ensure successful project outcomes.
Highest-signal resume keywords
IT Project ManagementHealthcare Payor ExperiencePMP CertificationSDLC-Based Project ManagementJira/Confluence Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management PrinciplesScope ManagementRisk ManagementChange ManagementData-Driven SolutionsDocumentation ManagementBusiness Process ImprovementClient Needs AssessmentRoot Cause AnalysisProduct Adoption Strategies
Soft Skills
Effective CommunicationCross-Functional CollaborationConflict ResolutionStrategic ThinkingCreative Problem Solving
Tools & Technologies
MS Office SuiteSmartsheetSalesforceJiraConfluence
Certifications & Qualifications
PMP Certification
Industry Keywords
Healthcare IT SystemsClaims ProcessingPayment OperationsImplementation ProjectsStakeholder Engagement
Tech Stack
Tools & technologiesPMPSDLCGo
About the role
Key responsibilities & impact- Serve as a strategic, consultative partner to healthcare payor clients
- Lead customer relationships and shape solution delivery for successful outcomes
- Provide project management leadership and oversight for Lyric product and solution implementations
- Coordinate and manage implementation projects, ongoing support, status reporting, issue triage, risk mitigation, and escalation
- Collaborate with implementation, Go-to-Market, Product, Engineering, Analytics, and other cross-functional teams
- Configure, deploy, and drive product adoption in alignment with client roadmaps
- Facilitate discovery sessions and workshops to elicit, clarify, and document customer requirements
- Lead multiple implementation projects with diverse, cross-functional, virtual teams
- Act as the client-facing representative for Lyric project teams
- Direct service delivery and supporting teams to achieve customer satisfaction
- Ensure requests, insights, and decisions are documented and followed through to closure
- Ensure projects are delivered on schedule, within budget, and to defined quality and performance standards
- Manage scope, change, risks, issues, resources, dependencies, and project metrics
- Maintain living documentation of customer requirements, business processes, solution designs, project status, and engagement details
- Use project management tools such as Smartsheet and Jira/Confluence to plan and track projects
- Communicate effectively with internal and external stakeholders
- Leverage customer insights to improve methodologies, tools, and business practices
- Monitor outcomes and lead course corrections and change management efforts
- Share client insights with Product and Go-to-Market teams
- Support special initiatives and projects determined by leadership
- Ensure seamless PTO coverage through proactive documentation and coordination with backup resources
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Health Informatics, Computer Science, or related field (or equivalent experience)
- Minimum of five (5) years of IT project management experience, including at least four (4) years in software implementation
- Minimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations
- Proficiency in MS Office Suite (Project, Visio, PowerPoint, Word, Excel)
- Experience with Jira/Confluence, Smartsheet, and Salesforce preferred
- Strong track record in conflict resolution, resource allocation, and prioritization
- Travel: 20–25%
- PMP certification preferred
- Proven ability to lead multiple, highly visible implementation projects
- Expertise in SDLC-based project management and deployment environment
- Strong foundation in project management principles, processes, and methodologies
- Ability to identify process gaps and implement improvement
- Skilled in scope management, risk/issue management, and expectation setting with stakeholder
- Effective communication and presentation skills for client-facing and internal engagement
- Technical aptitude to understand and interpret complex information
- Knowledge of product offerings and ability to connect solutions to client needs
- Ability to assess complex situations, identify root causes, and develop effective, data-driven solutions
- Strategic thinking and business acumen
- Excellent written and verbal communication
- Cross-functional collaboration and leadership
- Documentation and knowledge management
- Change management and adaptability
- Strong organizational skills and disciplined approach to data storage and knowledge sharing
- Creative and agile in developing client-centric business solutions
- Strong facilitation and stakeholder engagement, including active listening, probing questions, and forward-thinking problem solving
- Strategic planning aligning client goals with product and service offerings
- Structured problem-solving and solution design, including root cause analysis and business impact assessment expertise
- Proactive, adaptable, and execution-focused mindset
- Advanced technical knowledge of healthcare IT systems
- Demonstrated success driving product adoption and maximizing client value
- Applicants must already be legally authorized to work in the U.S.; visa sponsorship and other immigration support are unavailable
Benefits
Comp & perks- Base salary range of $104,368.00–$156,551.00
- 100% PTO coverage enabling uninterrupted customer support during scheduled absences
- Equal opportunity and inclusive work environment