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Strategic Client Programs Specialist
Lyric - Clarity in motion.. Serve as the central post-sales program leader for strategic clients.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in program management and client success, with a strong focus on cross-functional coordination, risk management, and stakeholder engagement. Proven ability to develop integrated program plans and track progress across multiple teams to achieve strategic client objectives.
Highest-signal resume keywords
Program ManagementClient SuccessCross-Functional CoordinationRisk ManagementHealthcare Technology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program GovernanceIntegrated Program PlansMilestone TrackingStatus ReportingOperational Preparation
Soft Skills
Leadership Through InfluenceStakeholder EngagementAccountability Establishment
Tools & Technologies
DashboardsGovernance Metrics
Industry Keywords
Healthcare PayerPayment IntegrityProfessional ServicesPMOConsulting
About the role
Key responsibilities & impact- Serve as the central post-sales program leader for strategic clients.
- Align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.
- Drive program governance, coordination, risk management, and reporting to ensure commitments are met.
- Develop and maintain integrated program plans covering strategic initiatives, implementations, operational priorities, milestones, deliverables, owners, and dependencies.
- Translate client objectives and priorities into coordinated work across responsible teams.
- Track progress, follow up with owners, identify attention areas, and coordinate workstream planning.
- Serve as a program-level counterpart to assigned clients and manage governance cadences, steering committees, and leadership reviews.
- Prepare agendas, materials, decision requests, and follow-up actions.
- Coordinate client planning, value realization, capability adoption, and outcome tracking.
- Maintain organized views of client requests, enhancements, operational initiatives, requirements, impacts, dependencies, and next steps.
- Coordinate readiness for releases, implementations, migrations, and significant client events.
- Track readiness milestones, testing status, operational preparation, communications, dependencies, post-implementation issues, adoption, outcomes, and lessons learned.
- Manage program-level risks, issues, assumptions, dependencies, mitigation actions, target dates, and escalation status.
- Develop and maintain status reports, dashboards, governance metrics, milestone tracking, and executive materials.
- Improve program processes, reporting, and cross-functional ways of working.
Requirements
What you’ll need- Applicants must already be legally authorized to work in the U.S.
- Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
- Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
- Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
- Experience working with executive stakeholders and client leadership teams.
- Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
- Healthcare payer, payment integrity, or healthcare technology experience preferred.