Customer Success Manager, Finnish Market

M-Files

. Own and grow a portfolio of customer relationships across the Nordics .

Posted 11/9/2026full-timeHelsinki • FinlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on driving customer growth, retention, and satisfaction. Proficient in managing customer relationships and maximizing product adoption while ensuring exceptional customer experiences.

Highest-signal resume keywords

Customer Success ManagementFluency In FinnishAccount ManagementUpsell And Cross-Sell StrategiesStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementIT System ImplementationsCustomer OnboardingAnalytical SkillsStrategic Planning

Soft Skills

Negotiation SkillsRelationship-Building SkillsProactive Approach

Industry Keywords

NordicsCustomer SatisfactionCustomer AdvocacyCross-Functional CollaborationCustomer Feedback

About the role

Key responsibilities & impact

Own and grow a portfolio of customer relationships across the Nordics
Work closely with decision-makers and stakeholders within customer organizations
Expand customer networks and influence
Ensure M-Files technology delivers tangible business outcomes
Help customers achieve their goals with M-Files
Maximize product and service adoption
Ensure an exceptional customer experience
Collaborate cross-functionally with teams across M-Files
Act as the voice of the customer internally
Bring customer feedback, insights, and opportunities back into the organization
Partner with the Services team during early customer journeys
Ensure smooth onboarding and successful user adoption
Drive customer growth and retention
Identify upsell and cross-sell opportunities
Support customer satisfaction and advocacy

Requirements

What you’ll need

Minimum 3 - 5 years of proven experience in Customer Success Management
Fluency in Finnish and English (spoken and written) is required
Demonstrated success in managing and growing customer accounts, including upsell and cross-sell
Experience working with customers in the Nordics is required
A proactive, analytical, and strategic approach to managing your customer portfolio
Strong communication, negotiation, and relationship-building skills
Experience with IT system implementations is a plus
Swedish or German language skills are considered an asset; Finnish is mandatory
Location: Finland or remote from Sweden, Norway, Germany or the UK
Professional fluency in Finnish is required

Benefits

Comp & perks

International team of top performers
Flexibility to work from one of our offices or fully remotely within one of our operating counties
Inclusive and dynamic culture (virtual and in-person)
Opportunity to contribute to our success and growth globally
Flexible work/life balance
Competitive compensation and benefits package