Director, U.S. Services

M-Files

. Own the U.S. Services business, including its P&L, people, and relationship with Sales. . Report to the Global SVP, Services, and participate in the global services leadership team. . Run the regional P&L, owning

Posted 11/11/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates substantial leadership experience in professional services with direct P&L responsibility, focusing on revenue growth, margin improvement, and team development. Proficient in applying AI to enhance service delivery and operational efficiency while ensuring project quality and timely execution.

Highest-signal resume keywords

P&L ManagementTeam LeadershipSales CollaborationAI Application in ServicesPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue GrowthMargin ImprovementUtilization MetricsForecastingConsultant DevelopmentProject Delivery QualityManaged ServicesAdvisory ServicesImplementation WorkCommercial Structure

Soft Skills

Strong CommunicationInterpersonal SkillsLeadershipProblem-SolvingTeam Development

Industry Keywords

Professional ServicesConsultingSaaSEnterprise Content ManagementInformation ManagementDocument-Heavy WorkflowsRegulated IndustriesFinancial ServicesInsurancePublic Sector

About the role

Key responsibilities & impact

Own the U.S. Services business, including its P&L, people, and relationship with Sales.
Report to the Global SVP, Services, and participate in the global services leadership team.
Run the regional P&L, owning revenue, margin, utilization, and forecast accuracy.
Partner with U.S. sales leadership and account teams on pipeline, scoping, pricing, and deal strategy.
Lead and grow the team by managing and developing managers and consultants and hiring ahead of demand.
Own recruiting, onboarding, and regional performance.
Protect delivery quality by ensuring projects are on time, on budget, and referenceable.
Intervene in at-risk engagements and strategic accounts.
Expand managed services, advisory, and enablement alongside implementation work.
Help the team apply AI to improve productivity, quality, and margin and shape AI-related customer service offerings.

Requirements

What you’ll need

Substantial leadership experience in professional services, consulting, or customer delivery at a software or SaaS company, including direct P&L responsibility.
A record of growing a services organization while holding or improving margin.
Experience working closely with sales on pre-sales, scoping, and commercial structure, and the credibility to push back when a deal doesn’t make sense.
Experience hiring and developing consultants and managers, and handling performance issues directly.
Comfort with utilization, backlog, and forecasting metrics, and the discipline to act on them.
Strong communication with customers, executives, and a distributed team.
Hands-on experience applying AI to services delivery or internal operations, with real results rather than just tool exposure (nice to have).
Background in enterprise content management, information management, or document-heavy workflows (nice to have).
Experience in regulated industries such as financial services, insurance, or the public sector (nice to have).
Experience with managed services or recurring revenue service models (nice to have).
Experience leading teams across multiple time zones or countries (nice to have).

Benefits

Comp & perks

10 paid holidays annually
Unlimited PTO
Matching 401K Plan (25% of employee's contribution up to the IRS max)
Health insurance (PPO and HDHP/HSA plans offered)
Dental insurance
Vision insurance
Life insurance (1x employee salary)
Short-term disability (employer paid)
Long-term disability (employer paid)
Flexible Spending Plan (medical and dependent)
Remote work flexibility to establish work/life balance